Product Support, Workflows & IT (LIMS/Healthcare Informatics) - UK field based

Job description

·  Job facts

Are you a biomedical scientist (BMS) looking for a change in career direction?

Do you have a strong interest in supporting pathology IT solutions?

Does a rewarding career with a progressive, high-tech business, excite you?

We are currently recruiting for an IT Product Specialist within the Workflows & IT Solutions team. This is an exciting opportunity to join a dynamic team that are delivering workflow & IT Laboratory and point of care solutions as part of the Technical Services department.

The Workflow & IT team are responsible for customer IT solutions covering all business areas from Centralised

Solutions with cobas middleware, Tissue Diagnostics with the Vantage and UPath systems, through to Point of Care IT solutions including cobas IT 1000 and POC Mobile cloud based solutions. Paramount to delivery of these systems will be patient data integrity and all necessary information security management aspects.

This field based IT Product Support Specialist role will have specific responsibilities for IT solution delivery at the customer site.

This will include engaging with the customer during the sales process and bringing the projects through the planning, implementation, testing and into a live system.

At a practical level, you will be responsible for co-ordinating software/hardware upgrades and be involved in site system design and implementations. Working with colleagues in the Sales & Marketing teams, you will also assist on tender submissions and product demonstrations and liaise confidently with third party companies to support the Optimal Managed Laboratory Services provision.

Who we are

Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Desired profile

Who you are

You're someone who wants to influence your own development. You're looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.

Educated to degree or equivalent in biomedical science, you will have started your career as a biomedical scientist in a modern pathology laboratory in the UK or Ireland.

You will possess a strong understanding of pathology practices and have a track record in automated lab pathology systems and associated data management systems.

With proven troubleshooting skills and a passion for customer service, you'll combine a flexible, empathetic style with the determination to see issues through to a successful constructive resolution.

An effective communicator, you'll deal comfortably with people both face-to-face and by telephone and be able to build and maintain strong working relationships with customers. It's important that you can put over complex ideas clearly and concisely and be able to operate well in a team environment.

Specifically you will be able to demonstrate the following technical skills:

·  Familiarity with Roche products and instrumentation; in particular experience of Roche Clinical Chemistry and
·  Immuno-assay analysers (Roche Modular, Cobas 6000, Cobas 8000)
·  Knowledge of laboratory IT solutions (e.g. PSM, Cobas IT / Infinity middleware, Cobas IT 1000)
·  Experience of training laboratory personnel
·  Experience of implementing good laboratory practice to ISO 15189
·  Knowledge / understanding of communication protocols e.g TCP/IP, HL7, ASTM would be an advantage

About the organisation

Roche Diagnostics UK & Ireland is in an exciting phase of growth, where the business is channeling its energy, focus, functions and processes towards enhancing customer and patient experience in the countries it operates in. As the medical diagnostics market-leader in UK & Ireland, the organisation recognises its responsibility to the healthcare system and will continue to remain agile in developing new ways of working, with a growth mind set.

Roche is a company that not only invests in its business – over £6.5 billion in R&D worldwide, including £460 million in the UK last year – but equally importantly in its people.

What this means for you is, not only a competitive salary and benefits package, but also a recognised product training programme and continuous support to build on your knowledge, skills and potential, helping you prepare for the exciting opportunities for further career development. All of which has gained Roche 2019 Top Employer status in the UK and Europe and The 2019 Sunday Times' Award as one of the 100 best companies to work for.

Application closing date: 1 March 2020

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Privacy Notice:

Please find Roche Diagnostics' Candidate Privacy Notice posted on roche.co.uk: https://www.roche.co.uk/content/dam/rochexx/roche-co-uk/downloads/Roche_Diagnostics_Limited_Candidate_Privacy_Notice.pdf

Any offer we make for this role will be conditional upon a satisfactory standard Disclosure and Barring Services check/Garda Vetting. A copy of our Disclosure and Barring Services Check/Garda Vetting Company Policy is available upon request.

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