Payroll, Time and Benefits (PTB) Specialist
Taguig, PHILLIPINES Accounting / Management control
Job description
The Position
As part of the Payroll, Time & Benefits Team, your focus will be on payroll, benefits, and absence management. You’ll provide customer service and advisory support to employees, managers, and business partners, ensuring end-to-end process completion in alignment with Roche People Practices.
Your Opportunity
Service Delivery: Execute system data maintenance and administrative activities in support of P&C business processes, including payroll, tax, social insurance, time, and various local and global benefits administration.
Customer Service: Provide customer service on pay, time, and benefits-related activities, such as inquiry resolution, request management, and troubleshooting.
Regulatory Compliance: Ensure regulatory compliance in line with the countries, customers, and regulations.
Stakeholder Relationships: Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes-focused way.
Process Improvement: Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
Cross-Functional Collaboration: Build relationships with P&C colleagues as well as with customers to ensure ongoing service delivery effectiveness.
Outputs & Deliverables: Contribute continuously to the improvement of the performance of People Support Solutions, aiming for high customer satisfaction through consistent, high-quality delivery and application of customer care principles.
Who you are
You will be working within a team focusing on a customer group from one of the regions and across various functions and levels within the organization.
Experience Required: Ideally 1-3 years of experience in payroll services and benefits administration, preferably in a shared service center environment, with knowledge of payroll cycle and processes.
Skills Needed: Excellent attention to detail, analytical ability, advanced Excel skills, and strong communication skills in English (other languages based on region). Ability to work independently in a fast-paced and changing environment and handle multiple priorities.
Proven track record of delivering in a matrix organization, preferably with HR generalist know-how, and the ability to thrive in an ambiguous and multicultural environment working across borders.
Core Capabilities: Living customer centricity through day-to-day interactions, demonstrating end-to-end accountability, problem-solving skills, and having a growth mindset.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.