Pay, Time & Benefits Senior Specialist EMEA

Job description

The Position

We are looking for you to join Roche and our Roche Services & Solutions Center in Budapest. 

Roche is a global healthcare company - founded 125 years ago in Basel, Switzerland, offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding, looking for new talents to join our transforming Services & Solutions Center. We offer a flexible working framework (1 office day/week on average) and provide fully remote working conditions (even after the pandemic situation).

Your health and safety is of paramount importance to us, therefore we are currently conducting web-based interviews and our onboarding process is also running in a virtual setup.

What we do:

ThePayroll, Time & Benefits Team focuses on payroll, benefits and absence management support and provides customer service and advisory support to employees, People & Culture and business partners ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

Your day to day responsibilities are:

As a Payroll, Time & Benefits Senior Specialist, you are responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner, in support of P&C business processes in the area of payroll, tax, social insurance, time, and several local and global benefits. etc. You are also contributing to the continuous improvement of the P&C People Support Solutions delivery through analysis of the interactions and collaboration with other P&C functions within and outside of P&C People Support Solutions. You need a broad understanding across local HR processes and tools, as well as local and global downstream impacts on employee lifecycle management, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.

In this role you will be working within a team focusing on a customer group from one of the regions and across various functions and levels within the organization.

As a qualified expert, you: 

Regarding Service Delivery

• Execute system data maintenance and administrative activities in support of P&C business processes in the area of payroll, tax, social insurance, time, local and global benefits administration, etc. (details refer to the country service catalog)

• Provide customer service on pay, time and benefits related activities, such as inquiry resolution, request management, and troubleshooting.

• Ensure that all union negotiations (if any) associated with PTB activities should be handled properly and in a timely manner

• Manage, process and reconcile mass upload files for all pay frequencies.

• Monitor data flows to/from Workday to Vendor for accuracy

• Ensure integrations are processed timely and resolve any errors ensuring accurately processed

• Ensure regulatory compliance in line with the countries, customers, and regulations.

• Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.

• Supports P&C Chapters in system maintenance activities.

• Provide guidance and advisory to first level support teams.

• Serves as expert contact for payroll specialists in more complex inquiries and processes.

• Actively Initiate and participate in the development and implementation of continuous improvement initiatives.

• Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs).

• Ensure consistent and reliable service delivery for customers serviced.

• Ensure end to end ownership of resolution

• Ensure operations according to defined KPIs and ServiceNow OKRs.

• Ability to interpret HR policies and practices for payroll/benefits administration

• Understand and have a working knowledge of local time/absence policies. 

• Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.

• Participating and partially leading project activities as required

• Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations.

• Escalation management.

• Behave as role model to team members, showing positive and flexible attitude

• Coach and train newcomers

• Support quality control processes and improvement initiatives.

• Align service delivery and quality with overarching objectives of the global People Support Solutions organization. Manage service quality expectations and address customer concerns

• Take responsibility for each task and be decision driven oriented wherever possible.

• Proactively identifies and troubleshoots payroll/time/benefits issues to determine root cause and solutions for resolution.

• Analyze multiple payroll audits during processing to ensure accuracy and validity.

• Analysis and controls for payroll processes, accruals and employer obligations for all in scope countries.

• Proactively work with vendors to ensure high level customer service and accuracy of data.

• Support country non-PTB activities upon the business needs if applicable. 

Cross-Functional Collaboration

• Build relationships with P&C colleagues as well as with customers to ensure ongoing service delivery effectiveness.

• Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers.

• Achieve our P&C Support Solutions vision by driving local consistency through collaboration. 

• Onboarding and coaching of new colleagues (e.g. newcomer PTB Specialists)

• Participate in cross-training activities, acquire operational know-how from other operational teams. Readiness to provide operational support ad-hoc (interim cover) for other teams within the operational area / department, whenever business requires (due to immediate capacity issues for eg).

Regarding Outputs & Deliverables

• Continuous contribution to the improvement of the performance of People Support Solution

• Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)

• Provide feedback, coaching and advice for contacts in both P&C and the business (measured by defined stakeholder feedback)

What can you bring to our team:

• 2-5+ years of experience in payroll services, in a shared service center environment preferably.

• Knowledge of payroll cycle and processes /benefits operations and processes

• Knowledge of Workday P&C Processes

• Deep Knowledge of local tax and social insurance

• P&C generalist know-how.

• Excellent attention to detail and analytical ability

• Advanced Excel skills (pivot table, v-lookup, etc.)

• Proven track record of being able to deliver in a matrix organization.

• Ability to work independently in a fast-paced and change environment and to handle multiple, competing priorities.

• English strong communication skills both written and spoken are essential (other language requirement based on region i.e German, French, Italian, Spanish, Portuguese, Hungarian, Chinese)

• Ability to thrive in an ambiguous and multicultural environment working across borders. 

In exchange we provide you with:

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career. 

• Excellent benefits & flexibility:  competitive salary and cafeteria package, annual bonus, language allowance (if the position requires extra language),  Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice, and its conditions can be tailored for employees according to needs. We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

• A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 1400 employees in Hungary.

Roche is an Equal Opportunity Employer.