Patient Navigator – Access Solution Operations

Job description

  Job facts

Patient Navigator – Access Solution Operations

Genentech Access Solutions was created to help patients get the Genentech medicine they have been prescribed and reinforces our commitment to bringing cutting-edge science to patients. Our dedicated group has the determination, know-how and ability to help solve the access and reimbursement challenges faced by patients and practices every day.

We are the patient access experts who strive to help patients and care teams address their unique needs—because our people are committed to making a real difference for each patient.

We are currently recruiting for several Patient Navigator opportunities within our Access Solutions which will give you the ability to work directly with patients and their care providers. If this is your passion, we are looking for individuals who meet the requirements below.

Purpose

·  Patient Navigation is a new Access Solutions Operations function where a Patient Navigator will act as a single point of contact to support the patient from enrollment in AS services (which we do now), to infusion logistics management, and ongoing clinical (PI only) and non-clinical patient support.
·  The MS patient journey has unique challenges in navigating from prescription to infusion. Patient's need comprehensive support enabled by a single point of contact that can assist all aspects of their journey. The support must be comprehensive and coordinated for the patient including infusion logistics support.

Key Responsibilities/Accountabilities:

·  The Patient Navigator (PN) will be the single point of contact for the patient, prescriber, and other health care professionals including infusion center support staff. In delivering this service, the Patient Navigator will coordinate both externally and internally to ensure the best possible outcome for the patient. This ongoing coordination to ensure an optimal patient experience will require frequent communication and coordination with all parties, including but not limited to; the patient, provider, infusion center support staff, Field Reimbursement Managers, Clinical Specialists, and Clinical Coordinators.

The Patient Navigator will facilitate the OCREVUS journey with the patient from point of Enrollment in Access Solutions throughout their care continuum.

Responsibilities include:

·  Assisting patients in understanding their treatment journey, addressing clinical and non-clinical questions, identifying and addressing barriers, providing resource referrals, and infusion logistic coordination on behalf of patient.
·  Assists in delivering a seamless model of access and care resources benefitting the patient, their physicians and infusion center personnel where applicable.
·  Serves as the liaison in coordination between patients and their care providers (physicians, infusion center, etc.)
·  Maintain current subject matter expertise of MS marketplace dynamics and geographical/region trends- being seen as local patient market expert both externally and internally.
·  Utilize local subject matter expertise to proactively perform trending and analysis to appropriately plan for patient needs and identify barriers and/or improvements to program including supporting the strategic planning process.
·  Deliver quarterly insights of defined metrics and measures, business planning and proactively offer solutions for improvement.
·  Serve as single point of contact for patients throughout the care continuum of enrollment, pre-infusion, and post infusion, addressing any needs throughout.
·  Responsible for establishing and maintaining positive working relationships with patients and key customers (physicians, office staff, practice managers, nurses, and infusion center personnel).
·  Focus on doing what is right for patients – strong patient orientation.
·  Independently use judgment and decision making in addressing patient needs across their care continuum.

The successful candidate will demonstrate the following competencies critical to this role:

·  Decision Making -Gathers information necessary to make decisions. Thinks through problems clearly and logically. Is decisive; doesn't procrastinate on decisions.
·  Strategic Agility - Focuses on activities that provide the most value. Regularly updates plans to reflect changing circumstances.
·  Technical and Business Expertise-Applies emerging knowledge and trends in one's area of expertise to improve results. Builds strong relationships with key customers. Contributes expertise to help colleagues within and beyond his or her area.
·  Communication – Listens well; expresses verbal and written ideas fluently and logically; is open to input and can be depended on for truthfulness.
·  Achieving Results – Is goal directed and persistent; is accountable for meeting commitments; recognizes the contributions of peers

·  Who we are

At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in connection with the on-line application process, please email us at .
EEO is the Law

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Desired profile

Who you are

You're someone who wants to influence your own development. You're looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.

·  Bachelors degree or equivalent experience in a social service field, health education, psychology, patient navigation, or counseling
·  A minimum of 3 years of healthcare experience. In addition, reimbursement experience also preferred
·  Requires problem solving, critical thinking, and decision making with high degree of autonomy and minimal structure.
·  Ability to take initiative and exercise independent judgment to support program development and success.
·  Must be able to work in a self-directed environment, with an ability to work with and lead/influence peers, team members, and partners
·  Apply insight and understanding about emotions and human responses to emotions to create and maintain positive interpersonal interactions, including patients with cognitive challenges
·  Demonstrate interpersonal and communication skills that result in the effective exchange of information and collaboration with patients, physicians, and other health professionals including infusion centers while courageously advocating on behalf of the patient's access needs.
·  Employ active listening and remain solutions-oriented in all interactions with patients, physicians, and other health professionals including infusion centers while delivering clinical and non-clinical messaging
·  Demonstrate understanding of health care systems operations and how patients access care and services across their care continuum. MS experience a plus.
·  Proficient in all aspects of reimbursement (i.e., benefit investigations, payer reimbursement policies, regulatory and administrative rules) and Understands reimbursement/funding resources and how to access these resources.
·  Requires excellent written, verbal and interpersonal communication skills
·  These jobs require up to 20% domestic travel and the ability to work flexible work hours, which may include early morning hours.
·  These positions are located in South San Francisco, CA

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