P&C Knowledge Manager - German speaking

Job description

The Position

We are looking for you to join Roche and our Roche Services & Solutions Center in Budapest. 

Roche is a global healthcare company offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding, looking for new talents to join our transforming Services & Solutions Center. We offer a flexible working framework (1 office day/week on average) and provide fully remote working conditions within Hungary.

What we do:

The People Support Solutions (PSS) organization brings its purpose to life by providing our colleagues worldwide with integrated HR solutions tailored to their needs. We are a team that works very closely together to ensure good employee relations, anticipate our customers' future needs, and proactively develop solutions.

Your day to day responsibilities are:
The P&C Knowledge Manager plays a vital role in the global P&C organization by overseeing the management of P&C knowledge & information across the organization.  This role involves creating & implementing strategies to capture, store, and share knowledge to enhance the P&C experience as well as overall operational effectiveness.  In addition, this position is responsible for engaging and supporting a broader network of content owners to ensure optimal P&C knowledge management setup & experience.  

As a qualified expert, you: 

• Knowledge & content management including facilitating governance of KM framework across P&C

• Ensure customer centric content & consistency across channels

• Ensures high quality of KM products & outcomes

• Responsible for ensuring an easy & enabled initial interaction with P&C (in partnership with P&C chapters)

• Responsible for shaping & improving internal KM processes, training, & documentation. 

• Engagement & support of content owner network and P&C customer facing teams 

• Foster knowledge sharing culture across P&C; Responsible for influencing P&C colleagues to adopt Knowledge Management framework as part of their ways of working. 

• Develop and execute knowledge management trainings & partnering support to content owner, KM partner, & other P&C communities. 

• Strong connection to customer feedback (leverage data analysis & feedback  to identify usage trends & insights to enhance KM strategies & address knowledge gaps)

• Continuous improvement: stay informed of best practices (process, tools, technology) & leverage existing insights to drive ongoing improvements in KM.  

• Responsible for driving knowledge management projects with mid-high complexity and stakeholder management. 

• Participation in cross functional teams/squads where Knowledge Management processes & expertise is needed.  

What can you bring to our team:

• We are seeking an individual with 1-3 years of related experience in Knowledge Management or related fields 

• Bachelor’s degree or equivalent experience required; advanced degree is a plus. 

• Regularly required to work across time zones

• This is a full-time position.

• Strong communication skills in English (written and spoken) are essential. Additional languages a plus, based on region/customer requirements.

• Travel - minimized by leveraging virtual collaboration methods

• Fluent in German and English is a must

• Strong understanding of knowledge management principles, methodologies & best practices. Including experience in knowledge management within large global organizations

• Familiarity with knowledge management tools & technology

• Excellent communication & interpersonal skills to collaborate effectively across diverse teams. 

• Influencing & consultative skills (strategic partnering)

• Excellence in partnership as well as ensuring high quality of KM products & outcomes 

• Exceptional analytical & creative problem solving skills

• Proactive, action driven, curious

• Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response)

• Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome) 

• Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)

• Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)

• Behaving as role model to team members, showing positive and flexible attitude

• Managing key stakeholder relationships in a proactive manner

• Expected to be comfortable working with a higher level of ambiguity and autonomy in work assignments.

In exchange we provide you with:

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career. 

• Excellent benefits & flexibility:  competitive salary and cafeteria package, annual bonus, language allowance (if the position requires extra language),  Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice, and its conditions can be tailored for employees according to needs. We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

• A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Please read the Data Privacy Noticefor further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 1400 employees in Hungary.

Roche is an Equal Opportunity Employer.