Order Management Specialist - 2 years contract

Job description

The Position

Roche is a company with a 125-year history and our ongoing success is based on our strong focus on delivering meaningful value for our customers and society, and we will need to evolve our offering and approach in order to do so. Health care is changing exponentially due to radical innovation in technology, increased openness to change, increasing patient empowerment, multiple sources of medical information, and pressure on public spending.

We are looking to hire an Order Management Specialist for a 2 year's contract. This is an external staff position. Your employer will be a third-party supplier, in service for Roche.

The Order Management Specialist ensures and is responsible to register and follow up until finalization all customer orders. Performs all tasks in accordance with customer requirements (date of delivery, quantity ordered, expiry date for the kits, a copy of order in the package, invoice via mail) and Roche Diagnostics standards. Optimizes the lead time between customer’s orders and deliveries, informing customers and tracking status of open orders as well as open items from past orders. Represents the company in front of customers and counterparts, documenting and forwarding to the responsible person within the company any issue communicated to be resolved.

The Order Management Specialist will take over supply chain management duties for the firm and become instrumental in the forward growth of the company. He or she will report directly to the Business Operations Manager and will coordinate with many other departments to ensure an efficient daily workflow.

Key Responsibilities:

Strategy

• Maintains an excellent connection with the customers in regards of logistics topics and forwarding any other topic to the responsible department if required;

• Responsible for claim handling;

• Supports on SAP and system updates implementation;

• Handles the Company assets with care and according to the Company policy

• Propose actions in order to reduce costs

Operational

• Receives, registers, centralizes and follow up all customer orders, requirements and logistics claims according to assigned territory and prepares monthly reports in deadline;

• Communicates and coordinate with the warehouse in regards of orders and deliveries, preparing dispatch documents for warehouse in accordance with Roche Standards, policies and procedures;

• Supporting and assisting on on-boarding process with respect to on job trainings

Personal management and communication

• Ensure accuracy in all activities: outbound transport, transport mode, data/information, warehouse rules and procedures, material management, distribution planning, quality management, product allocation;

• Ensures that all activities he/she is responsible for are carried out correctly, completely and timely.

• Continuously updates his/her knowledge level over the Company products and standards

• Manages the monthly personal budget of expenses according to the Company policy.

• Observes and applies company's quality management policy, the objectives for its fulfilment and the provisions of the approved work procedures/instructions in all his/her daily activities.

• Proposes preventive/corrective/improving actions required to both prevent the occurrence/reoccurrence of nonconformities and to improve activities.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.