Sales Process Owner (Smartsheet)
Budapest, HUNGARY IT development
Job description
The Position
We are looking for you to joinRoche and our Roche Services & Solutions Team.
Roche is a global healthcare company offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding, looking for new talents to join our transforming Services & Solutions Center. We offer a flexible working framework (1 office day/week on average) and provide fully remote working conditions within Hungary.
About the Global Digital Hub:
The Global Digital Hub has newly been established within Roche Services & Solutions Center in Budapest. Our main purpose is to strengthen the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design.
About the position:
As MarTech and Sales Business Process Owner (Sales Enablement - Tender & Response Excellence) you play an active part in the lifecycle of digital solutions roadmap, which support the global/regional/affiliate sales management business processes by providing a seamless digital experience for our customers and affiliate partners in tender management.
The main focus of the role is to define, co-create and drive Sales Enablement vision and solution roadmap within the Roche Digital Marketing ecosystem, drive affiliate roll-out of our Roche Sales Enablement solution for Tender & Response Excellence, act as Product Owner of the tool and provide business support for the affiliates.
Your day to day responsibilities:
Plan deployments in alignment with relevant regional and affiliate stakeholders, initiate deployment projects and support mobilizing the local organisation, define success criteria for deployments
Conduct kick-off meetings and process mapping workshops, provide consulting to affiliates on how to best leverage existing Commercial Operations enablers and embed them in the daily operations
Identify and recommend resulting organizational changes and ensure they can be planned, communicated, implemented, and documented effectively and sustainably
Prepare and conduct training and testing sessions for affiliate key users
Plan and organize business go-lives and support during hypercare phase
Support building, coordinating, and maintaining an international business network in the area of responsibility.
Act as Product Owner, lead agile teams, and drive decision-making for changes/enhancements to global Commercial Operations enablers both in the ongoing maintenance and in roll-out project activities
Strategically support the shaping of the Proposal-to-Contract Tender & Proposal Roadmap as well as its development, implementation, and deployment to our affiliates
Identify areas for process changes and improvements and bring them into the right global communities or committees for discussion and approval
Serve as an expert functional support escalation point and a reference point for all training-related content in the domain of expertise
Qualify incoming tickets from affiliate key users
Provide global 2nd level business support for affiliate key users
Escalate tickets to 3rd level IT support if needed
Monitor business support performance
Own business support process in internal ticketing portal
What can you bring to our team:
Bachelor’s degree or comparable education in Business, Business Informatics, Engineering, or comparable education
3-5 years of relevant work experience
Good knowledge of commercial operations business processes in complex selling environments, ideally with management of responses to customer Tender/RFPs, and adjacent process areas
Very good understanding of the main supporting IT application Smartsheet, and ideally with SFDC
Organizational and project management skills, ideally also knowledge of SAFe and agile principles
Strong facilitation and influencing skills to manage cross-functional and multi-cultural teams to come to an agreement, considering the balancing of interests of senior stakeholders
Strong communication, presentation, and language skills (written and verbal)
Ability to work independently and to set the majority of own goals and priorities proactively
Excellent analytical and problem-solving skills for complex problems which may affect multiple functions on a global scale in a matrix environment
Good ability to summarize complex problems to the essence for decision making
Proven experience in conflict handling and change management
Moderation, consulting and training skills
Fluent in English
In exchange we provide you with:
Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
Excellent benefits & flexibility: competitive salary and cafeteria package, language bonus (if the position requires extra language), annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice, and its conditions can be tailored for employees according to needs. We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
Explore what the Global Digital Hub is about.
Discover the Roche Services & Solutions Center and how we work together as a truly global team!
#GlobalDigitalHub# #RSS#
Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/budapest-data-privacy-notice-candidate
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 1400 employees in Hungary.
Roche is an Equal Opportunity Employer.