Managed Care Liaison (MCL) Field Lead; Southeast USA Region

Job description

  Job facts

Genentech, Inc.

Job Title: Managed Care Liaison (MCL) Field Lead; Southeast USA Region

Function: Managed Care Liaison's; US Medical Affairs

Location: Managed Care Liaison Southeast USA Region

Purpose:

The MCL Field Lead is responsible for understanding regional customer insights and accountable for coaching MCLs (Managed Care Liaison's) in field to ensure a valued scientific customer experience. They will shape MCL competencies that foster scientific exchange with key stakeholders across the healthcare ecosystem (e.g., local and external scientific and medical communities, managed care, etc.). They will also be responsible for delivering core work to support MCLs in field (e.g., core training, Talent Connect, Safety Memos, Proactive and Reactive Communications, Communities of Practice, working in an agile environment etc.). The Field Leads are also accountable for ensuring that the MCL team stays abreast of the latest innovations and share actionable insights with appropriate stakeholders across the organization. The Field Leads will co-create the strategy and field execution plans for their respective teams.

Key Responsibilities/Accountabilities:

• Is proficient in MCL role and can step in for open roles / leave of absences

• Co-create with MCL Team Lead on customer-specific strategy, vision, objectives, and priorities based on squad priorities

• Build, cultivate and share relationships with external regional scientific, medical, and managed care communities to ensure strong understanding of evolving healthcare trends; for Managed Care Field Lead specifically, focus should be on prioritizing relationships with key access decision makers in managed care organizations, government programs, employers, hospital systems, and product distribution companies to enhance access to and optimize formulary positioning for Genentech products

• Attend conferences each year to stay up-to-date on the latest scientific developments and network with thought leaders, TAEs, and other key customers

• Coach MCLs (~5-9) to support key deliverables that focus on issues specific to customer need from scientific exchange, clinical trials, managed care topics, value-based topics and customer engagement across USMA, disease specific medical teams, and the broader Genentech organization; support MCLs in field through Talent Connect, Safety Memos, and Proactive and Reactive Communications

• Work with MCL Team Leads to identify upskilling opportunities and ensure MCLs are upskilled on topics relevant to customers (e.g., medical, scientific, value-based / total cost care discussions, and

customer experience) with CMG T&D

• Accompany MCLs on 2-3 field rides per month to coach MCLs in field, roughly 24-36 per year in territory (typically ~75% of the time in field)

• Attend and contribute to regional Field Lead meetings across therapeutic areas to discuss and raise relevant regional issues to FMT Head and Genentech, requiring a strong business understanding of customer needs and priorities within their region

• Collaborate across CMG (Commercial, Medical, Govt.) regional field leaders to understand regional needs from a broader perspective and ensure consistency in strategic priorities

• Managed Care Liaison Field Lead will participate in other segment initiatives (employers, pharmacy benefits management organizations, etc.) to provide medical expertise internally and externally to support optimized access and formulary access

• Maintain the highest standards and levels of scientific, clinical, health economic and technical expertise, and ensure the same among staff members; reviewing and keeping updated on scientific/medical journals and other relevant publications, attending scientific, clinical, commercial and other key conferences, forums, and meetings

Requirements:

Candidates for this position should hold the following qualifications, have the following experience, and be able to demonstrate the following knowledge, skills and abilities to be considered as a suitable applicant. Please note that except where specified as “preferred,” or as a “plus,” all points listed below are considered minimum requirements. Years of experience listed below can be substituted with equivalent, relevant competency levels.

Qualification:

• Advanced Clinical/Science Degree is preferred (e.g., PharmD, PhD, MD)

• Reside within a Managed Care Liaison Southeast USA territory state (currently DE, WV, KY, TN, MD, VA, NC, SC, GA, AL, MS, AR, LA, FL); OR in an eastern/central time zone city/state approved by Managed Care Liaison Team Lead

Knowledge:

• GCP (Good Clinical Practice) and ICH (International Conference on Harmonization of Technical Requirements for Registration of Pharmaceuticals for Human Use) proficient

• In-depth knowledge of Phase IV/post-marketing drug development is preferred

• Relevant therapeutic area knowledge is preferred, dependent on customer base

• Comprehensive understanding of product and safety profiles

• Understanding of managed care, health economics, healthcare reimbursement, managed care customers and the distribution channels relevant to pharmaceutical/biotechnology organizations

• Managed Care Liaison Field Lead shall have an in-depth understanding of the current legal and regulatory landscape pertinent to the pharmaceutical/biotechnology industry

Required Experience:

• Minimum of 7 years related work experience (clinical, managed care, or industry experience)

• Prior experience as a field medical science liaison is preferred

• 2 or more years' clinical or health economic research experience (either in industry or in another,

related setting) is preferred

• Experience leading or managing MCL or customer-facing team and/or demonstrated ability to lead without authority is preferred

• 2 years' experience in therapy area is preferred

Skills:

• Strong, relevant therapeutic experience either in therapeutic area or in managed care, depending on customer base, and strong knowledge of the drug development process is preferred

• Learning mindset, open to training and becoming an expert across customer types or multiple therapeutic areas; ability to learn other disease or product areas as business needs and product life cycles change

• Outstanding organizational and time management skills; proven abilities to manage multiple, often complex and sometimes competing, objectives, goals and other priorities to effective and efficient conclusion

• Previous management responsibilities with proven success in leading people and projects to consistently deliver desired results highly preferred

• Focus on being a coach and a catalyst to team members

• Outstanding business acumen; knows the industry, Genentech's business model and value proposition, key competitors and other marketplace factors/dynamics

• Excellent communication and presentation skills; exhibits professional maturity, confidence, and competence. Strong conflict resolution skills; proven ability to effectively and quickly achieve conflict resolution with affected parties.

• Knows how to summarize and communicate complex information and business objectives in a concise and effective way for important decisions

• Embraces change, embodies a continuous improvement mindset, and exemplifies agile principles in day-to-day activities as well as working across internal stakeholders to achieve impactful outcomes

• Strong financial acumen: capable of driving and managing larger-scale budget responsibilities

• Strong attention-to-detail

• Strong computer skills, including Microsoft Word, PowerPoint, and Excel

• In addition to passing Genentech's background screening, the employee must submit to and pass additional background screening as required by some institutions and health facility sales accounts (additional screening requests may include but are not limited to background checks, immunization, TB, HIV, hepatitis, and drug screening)

• Business travel, by air or car, is required for regular internal /external business meetings and field

visits for coaching individuals (up to 75% of time)

• This position requires significant use of either a company provided or personal vehicle to perform the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business

·  Who we are

A member of the Roche Group, Genentech has been at the forefront of the biotechnology industry for more than 40 years, using human genetic information to develop novel medicines for serious and life-threatening diseases. Genentech has multiple therapies on the market for cancer & other serious illnesses. Please take this opportunity to learn about Genentech where we believe that our employees are our most important asset & are dedicated to remaining a great place to work.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.