Laboratory Support Coordinator

Job description

The Position

 Laboratory Support  - (Shrewsbury/Telford area)

Core skills Electro-Mechanical 

Ideal locations: Shrewsbury/Telford area.

Are you looking for an exciting challenge in a key support role that directly supports three key hospital sites, in which the work you do really matters and has an impact?

Does a rewarding career with a progressive, high-tech business, excite you?

Roche Diagnostics has a superb opportunity for you to grow your skills whilst directly supporting our customers in the Shrewsbury/Telford area and being part of the Central Customer Centric Field Support Team in the UK. 

Based within the Central Field Support Region of the UK you will provide frontline support covering electro-mechanical hardware routine proactive/reactive work, technical training, upskilling of customers and ensuring all administration and regulator documentation is maintained. You will have the desire to further your system understanding around the Information solution and Applications of the Roche products. Key activities will be troubleshooting and ownership of faults, routine housekeeping and preventative maintenance across the site's Roche product portfolio.

You will be Accountable for the successful delivery/uptime and overall customer experience of their relevant service offering and requirements across the three sites. You will also be accountable for the core service activities efficiently and productively. 

You will work with peers and key stakeholders to ensure a seamless “sales-service” alignment approach and a differentiated customer offering/solution. You will be a key member of the Technical Services Team ensuring the right people are in the right place, with the right skills, capabilities and competencies at the right time.

You should be resilient, and tenacious. You strive under pressure, working effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. With strong analytical skills, you are at ease working with technical, scientific and numeric information

For this position, you will need to be based in the Shrewsbury and Telford area. With this intent in mind, applicants will only be considered if they are either currently residing within this geographical area – or willing to relocate.

You will be expected to work closely with the wider team and all other areas of Roche to provide best-in-class service for our customers. Amongst other duties, this will involve attending customer review meetings to outline key achievements and objectives attained.

Who you are

Ideally Degree-educated, HNC/HND level in Electrical/Mechanical Engineering or equivalent demonstrable experience, you will possess a thorough and up-to-date understanding of the IVD industry and have solid experience in implementing best-in-class support. 

With the ability to provide effective support for pathology laboratory solutions, you will be motivated by exceeding customer expectations and instilling knowledge.  

Self-motivated, you will excel in the art of troubleshooting and taking ownership and pride in your work. As an implementer of change, you will have a questioning approach to issues, the ability to drive innovations and train, coach, mentor and develop others.

Key Responsibilities

• Technical success in the delivery of our service offering for our customers, putting the customers at the centre of what we do and working with other technical managers

• Technical effectiveness by championing and upholding technical excellence in the execution of technical activities across systems, processes, data, capability and competence

• Technical Customer Centricity by ensuring that we support our customers, react to customer and market demands and continuously strive to achieve technical excellence, inc. continuous improvement and change as necessary

• Leadership Impact by living VACC leadership principles; role modelling creative leadership behaviours and  building effective cross-functional/cross-regional collaboration to multiply your impact

If you are proud of contributing and feel you have the commitment to teamwork and innovation that we are seeking, then Roche is the organisation for you.  In return we offer a competitive salary plus the excellent benefits you would expect from a blue-chip organisation, including a genuine interest in your development and progression. 

To be considered for this position, please apply using the link below.

When completing your application, please ensure you attach an up to date CV and details of your current remuneration package.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.