Lab Solutions Consultant

Job description

The Position

Job purposes/Job summary 

Lab Consultants integrate data, resources to provide value-based scenarios and drive the collaboration across functional teams to help enable better healthcare outcomes and improvement of patient care.

Essential Duties and Responsibilities:  

• Play an expert role on consulting clinical labs by assessing the current state and creating optimized solution proposals, including but not limit to, product portfolios of Roche and beyond; site survey and workflow study for lean lab layout, workload analysis and data simulation in order to meet and exceed customer’s expected KPIs and satisfaction.
• Align on final proposal, prepare project implementation plans and present to customer after internal performance evaluation and approval.
• Conduct solution optimization through performance monitoring and scenario simulation, support on continuous improvement via periodically insightful report.
• Address different levels of complexity supporting the lab’s strategic goals and helping understand the value brought by Roche systems and solutions.
• Continuously look for areas of improvement or optimization in terms of lab workflows and processes, giving new perspectives to customers, helping identify and interpret opportunities.
• Deliver knowledge of relevant lab quality management and improvement through Lean concept and Six Sigma methodology implementation.
• Capture the customer’s vision and desired value to design a holistic solution heading to a long-term partnership.

Who you are

Education and Qualification: 

Must be required:

• Bachelor or Master Degree in Science/Health/Medical Laboratory Technology/Biomedical Engineering disciplines.
• At least 2 years of experience in diagnostics/ healthcare industry.

Nice to have

• Healthcare Lean or Six Sigma certification
• Good record in lab project or health care related project
• Work in lab workflow, sales, marketing, project management would be a plus.

Other skills & abilities

• Customer oriented, business acumen
• High collaboration and problem solving mind set
• Strong technical skill (understand Roche and competitors’ products, solution and lab operation, quality management, etc…)
• Methodology and scientific approach
• Good listening, persuasive skill

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.