IT Service Desk Intern (6 Months)
Petaling Jaya (Petaling) IT development
Job description
The Position
Overview
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
As an IT Service Desk Intern, you will play a pivotal role in providing first-level support for incidents and requests from end users across Windows, Google, and Apple environments. Your responsibilities will encompass troubleshooting software and hardware issues, facilitating software package installations and configurations, and offering assistance with various types of hardware devices. This role operates within a highly innovative and technologically advanced environment, where sharing knowledge and actively contributing to the enhancement of IT services are encouraged.
Key Responsibilities:
As the primary point of contact, you will be responsible for providing first-level support for software and hardware incidents and service requests across Apple, Windows, and Google environments via multiple communication channels, including telephone, email, chat, self-service portal, and ticketing applications.
You will contribute to knowledge-sharing initiatives by providing insights, contributing articles to the Knowledge Database, and delivering training sessions or facilitating forums.
You will act as a liaison between end users and IT teams, ensuring prompt resolution of issues and escalating complex situations as necessary.
You will keep end-users informed about the status of their requests, guiding them to optimal solutions to enhance their productivity.
You will adhere to a rotational shift schedule, working at least 20% on the morning or afternoon shift to support a follow-the-sun model.
Requirements:
Enrolled undergraduate students from reputable universities in relevant fields of study.
Demonstrated track record of consistently strong academic performance.
The internship duration will be six months
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.
Roche is an Equal Opportunity Employer.