Global Facilities IT Engineer
Madrid, SPAIN
Job description
The Position
About Roche Informatics
In Roche Informatics, we build on Roche's 125-year history as one of the world's largest biotech companies, globally recognized for providing transformative innovative solutions across major disease areas. We combine human capabilities with cutting-edge technological innovations to do now what our patients need next. Our commitment to our patients' needs motivates us to deliver technology that evolves the practice of medicine.
Be part of our inclusive team at Roche Informatics, where we're driven by a shared passion for technological novelties and optimal IT solutions.
About the position
A skilled IT Infrastructure Engineer well-versed in the technologies, tools, principles, and concepts associated with a specific technology domain, capable of applying them to address business challenges.
They possess the foundational skills and a commitment to evolve into T-shaped engineers, able to gain expertise and delve deeply into their specific technology domain while simultaneously exploring and learning broadly in other related infrastructure technologies
As an Associate Engineer, you will play a key role in the development and advancement of Enterprise Video Conferencing, Meeting Rooms, Webcast and Digital Signage platforms. We consult our customers in the preparation of their events and we ensure a smooth service delivery by operating in events and maintaining the necessary technical infrastructure like meeting rooms and Digital Signages devices.
You will collaborate with a highly skilled engineering team based in Madrid, South San Francisco and Basel to deliver the most tailored and effective experience for Roche users.
Your key responsibilities:
Specializing in the Facilities IT platforms (Enterprise Video Conferencing, Meeting Rooms, Webcast and Digital Signage) initially:
Ensure that technologies within their designated infrastructure align with and adhere to the organization's architectural technical strategy, policies, standards, and direction.
Guarantee that implemented technologies comply with Quality/Regulatory standards, as applicable.
Demonstrate a solid understanding of best practices and IT operations for an always-up, always-available service, applying Scrum and Agile methodologies.
Provide technical recommendations and contribute to best practices, position papers, and white papers for infrastructure technologies and use cases within their designated technology areas.
Stay abreast of operational challenges and opportunities, collaborating with support team staff to offer internal escalation support as needed, contributing to the resolution of incidents and major issues.
Support the creation and maintenance of comprehensive documentation for designs, design patterns, and component standards.
Work autonomously and/or under the supervision of more senior peers.
Assist and support in creating end-to-end designs for infrastructure technologies and contribute to the creation and maintenance of related standards.
Evaluate promising technologies within their technology domain through proofs of concept (PoCs), guided by their feasibility in meeting Roche's business needs.
Design, build, test, and implement (first-time deployments) integrated, resilient, and reliable technologies within their respective technology area.
Your qualifications and experience:
Strong emphasis on delivery
Passion for learning
Effective customer engagement skills, capable of communicating with both technical and non-technical audiences
Ability to collaborate efficiently with team members and virtual teams across diverse locations and cultural backgrounds
Inherent aptitude for problem-solving and decision-making
Proficient oral and written communication skills in English
Possessing foundational knowledge in the following technical skills:
Scripting proficiency in Python / Powershell is a plus, and knowledge of Infrastructure as code.
Understanding and knowledge about ITSM/ITIL (Change management etc)
Video Conference & Audio solutions and design.
Digital Signage solutions.
Webcast
Audio Visual equipment for auditoria.
Meeting Room A/V-technology (Google Meet, Logitech, Barco, Crestron, AppSpace, LG, …)
Working space/Shared spaces design to enhance collaboration.
What you get:
Great working environment with attractive compensation and rewards package (according to local regulations);
Annual bonus payment based on performance;
Access to various internal and external training platforms (e.g. Linkedin Learning);
Experienced and professional colleagues and workplace that supports innovation;
Multiple Savings Plans with Employer Match
Company’s emphasis on employees’ wellness and work-life balance ( (e.g. generous vacation days and OneRoche Wellness Days ),
Flexible workplace policy;
State of art working environment and facilities;
And many more that the Talent Acquisition Partner will be happy to talk about!
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.