Global Customer Support Summer Intern
Tucson, USA IT development
Job description
The Position
2024 Summer Intern - Global Customer Support
Department Summary
The Global Customer Support (GCS) organization's goal is to provide the field teams with tools, procedures, and training to allow them to support customer sites effectively and efficiently. GCS provides second-level support when field issues cannot be resolved and represent the voice of the field to our development stakeholders.
This internship position is located inTucson, Arizona, on-site.
Key Responsibilities
The GCS summer intern will collaborate with team members to create support strategies and materials for the Roche Diagnostic portfolio’s new and existing products. This role will provide an opportunity to collaborate with development, operations, and global affiliates to create new content.
Create service documentation for on-market products or products in development
Create training content for on-market products or products in development
Assist team in troubleshooting customer issues
Program Highlights
Intensive 12-weeks, full time (40 hours per week) paid internship.
Program start dates are in May/June (Summer)
A stipend, based on location, will be provided to help alleviate costs associated with the internship.
Ownership of challenging and impactful business-critical projects.
Work with some of the most talented people in the biotechnology industry.
Who You Are (Required)
Required Education You meet one of the following criteria:
Must be pursuing a Bachelor's Degree (enrolled student)
Required majors:
Life or Physical Sciences
Mechanical or Biomedical Engineering
Required skills:
Excellent written and verbal communication skills
Comfortable working in a lab environment
Ability to work independently and collaborate in group projects
Preferred Qualifications
Excellent communication, collaboration, and interpersonal skills.
Complements our culture and the standards that guide our daily behavior & decisions: Integrity, Courage, and Passion.
Creative skills that could include experience in the creation of videos and training curriculum
Willingness to present findings to groups of various sizes
Relocation benefits are not available for this job posting.
#Roche-R&D-Interns-2024
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Ventana Medical Systems, Inc. (Ventana), a member of the Roche Group, innovates and manufactures instruments and reagents that automate tissue processing and slide staining for cancer diagnostics. Our integrated staining, workflow management and digital pathology solutions optimize laboratory efficiency to reduce errors and support diagnosis for pathology professionals. Together with Roche, Ventana is driving personalized healthcare through accelerated drug discovery and companion diagnostics.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.