Field Service Representative - South East England, Roche Diagnostics

Job description

  Job facts

Are you looking for a field service role in which the work you do really matters?
Does a rewarding career with a progressive, high-tech business, excite you?

We are currently recruiting for a Field Service Engineer looking for their next step in their professional development to join Roche Diagnostics, the world's leading health supplier in Diagnostics equipment. We are passionate about transforming patients' lives and at Roche - we focus on developing innovative medicines and diagnostic tests that help patients live longer, better lives.

We invite applications from field service engineers with experience of fault diagnosis and repair of electro-mechanical/fluidic/electronics systems, or from someone with the right skills and attitude wanting to move into a field service position. Ideally you will have started your career troubleshooting at component level and have progressively built up your expertise to systems level in any of these industries (biomedical engineering, industrial engineering, automation, aerospace but to name a few).

Your role

As part of the UK Engineering Support team, you will report to the South East Regional Technical Regional Manager and be involved in providing first-class customer service covering trouble-shooting to component level, technical upgrades/maintenance, installation and customer training. Our customers include the NHS, Universities and private pathology laboratories and you will work on specified products, ranging from large to medium sized biomedical test equipment.

Ideally you will already live on territory or willing to relocate to the area between Harlow and Chelmsford . You will on occasions be expected to travel throughout the UK.

·  Who we are

Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Desired profile

Who you are

You're someone who wants to influence your own development. You're looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.

You are an ambitious and motivated, qualified engineer - with good previous service experience of working with high-value capital equipment. You will be qualified to an HNC/HND level or above in electronics. A relevant science subject would also be desirable.

You will possess a confident working approach. Customer focused, you will be capable of representing the company in a positive manner at client sites that enhances the reputation and professionalism of Roche Diagnostics Limited. You will excel in building productive customer relationships in a complex matrix environment.

Investing in you

We are advancing innovation in healthcare: Roche is #1 investor in healthcare research and development; Roche is a company that not only invests in its business – over £6.5 billion in R&D worldwide, including £460 million in the UK alone last year – but equally importantly in its people.

What this means for you is , not only a competitive salary and benefits package, but also a recognised product training programme and continuous support to build on your knowledge, skills and potential, helping you prepare for the exciting opportunities for further career development. All of which has gained Roche 2017 Top Employer status in the UK and Europe.

Application closing date: 3rd September 2017

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