Field Service Installation Rep, Roche Support Network

Job description

  Job facts
As a Field Service Installation Rep. (FSIR) in the Roche Support Network, you will be responsible for providing instrument installation services for Roche Diagnostic products. You will ensures and maximize customer satisfaction during the installation process. You will also ensure instruments are installed and meet the manufacturer's specifications according to implementation timeline plans.

The successful FSIR will:
• Install, maintain and repair RD equipment. Perform site surveys, installations and approved modifications with minimum assistance/supervision. Install connectivity solutions as part of completing instrument installations. Schedule modifications as indicated in the TSB and per policies during installations. Identify, analyze and resolve IT product problems during installations and escalated service calls. Monitor communication devices (answering and paging equipment) during all scheduled times. Work with local FSR teams to ensure installations are completed while ensuring customers are fully satisfied. Support technical issues during the installation process to ensure installations are completed successfully. Act as crew team lead to ensure and maximize efficient completion of installations.
• Document all service related activities (inventory, SOs, expense reports, etc.). Process interim updates and e-mail downloads daily. Process service order close-outs at end of each customer site visit.

Territory: Will cover the entire U.S.. Prefer candidates reside within 50 miles of a major metropolitan airport in the Midwest, West or Southwest. Phoenix is preferred.

Travel: 100%

·  Who we are

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions,such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in connection with the on-line application process, please email us at .
EEO is the Law

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Desired profile

Who you are

You're someone who wants to influence your own development. You're looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.
• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience. Associate's or higher degree in Medical Technology or Life Sciences field preferred
• 2 years progressive experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking or equivalent military experience
• Advanced knowledge of electronics, electro-mechanical systems, and information technology
• Knowledge of basic chemistry
• Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships
• Effective time-management, organization and prioritization skills
• Good written/verbal communication skills
• Ability to work after hours, provide weekend and holiday support on a rotated basis within an assigned territory and/or geographic region and be on call 24/7 during rotation

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