Field Applications Specialist, Next Generation Sequencing (Pacific NW)

Job description

  Job facts

The Field Applications Specialist provides on-site applications support for Roche Sequencing and Life Science customers by providing instrument installations, customer training, and troubleshooting support. Provides customer guidance to facilitate site preparation and coordinates resources for efficient installation of systems and workflow. Partners with sales colleagues to plan and execute pre-sales support, including conducting technical seminars. Responds to customer or in-house requests for information and assistance.

Position responsibilities include, but are not limited to:

• Support LightCycler, MagNA Pure, and AVENIO Milliset instruments, as well as AVENIO ctDNA assay and server
• Collaborate with Sales to conduct pre-sales seminars and other activities to drive new reagent and instrument sales.
• Coordinate logistics and scheduling of installation and/or training for customers
• Conduct initial workflow, software, and/or hardware training for customers
• Provide additional training and support of additional applications to ensure successful integration into customer's workflow
• Leverage knowledge and experience in territory to anticipate, identify, and support technical issues for installed customer base
• Coordinate troubleshooting efforts with in-house Support and Service Engineers to ensure timely problem resolution
• Provide feedback from customers and act as customer advocate
• Collaborate with Sales, Support, Service, and Contract Management as required to achieve a satisfied customer base.
• Maintain total commitment to Roche Quality Systems policies and procedures through daily activities and satisfactory completion of all required training
• Maintain commitment to Roche competencies and values
• Maintain current knowledge of Sequencing and Life Science products and technology developments
• Promote and assure effective communication between all RD personnel
• Actively participate in team meetings with Roche personnel

Territory: Northern CA and Pacific NW: Norther California, OR, WA, ID, MT, WY, UT.

Ideal candidate will be located in the San Francisco Bay Area.

·  Who we are

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions,such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in connection with the on-line application process, please email us at .
EEO is the Law

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Desired profile

Who you are

You're someone who wants to influence your own development. You're looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.

• Bachelors Degree in Science
• Minimum 3 years demonstrated experience of Molecular Biology/Biochemistry concepts, practices and procedures
• Minimum 3 years experience in sequencing and other genomics technologies
• Knowledge of bioinformatics and NGS data analysis a plus
• Knowledge of qPCR applications and analysis a plus
• Customer support experience strongly preferred
• Strong interpersonal and organizational skills
• Willing to travel 50-75% overnight

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