Field Applications Specialist- Molecular Diagnostics; Roche Support Network-FL & Puerto Rico

Job description

  Job facts
Roche Diagnostics offers a broad range of innovative diagnostic tests and systems that play a pivotal role in the groundbreaking area of integrated healthcare solutions. Our products cover the early detection, targeted screening, evaluation and monitoring of the disease. We are part of one of the world's leading research-oriented healthcare organizations - the Roche Group. Active in the fields of pharmaceuticals and diagnostics, Roche develops innovative products and services that address the prevention, diagnosis and treatment of diseases, thus enhancing well being and quality of life

Doing now what patients need next. At Roche Diagnostics, our focus is on improving the lives of patients. From research to lab tests to personalized healthcare, we touch the entire spectrum of diagnostic users. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Roche Support Network provides integrated, high-performance analytical systems to optimize laboratory management from pre-analytical to post-analytical processes. We develop high quality solutions for diagnostics laboratories - from analyzers and test reagents to work-flow solutions. To maintain its leadership in technology and quality, Roche minimizes third party products with more than 75 percent of its assay portfolio developed and manufactured in-house. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are the reason for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

As a Field Applications Specialist - Molecular Diagnostics you will:
• Be responsible for the on-site installation, verification, calibration and/or evaluation of Roche equipment, applications and/or systems. Performs instrument/product installations and evaluations in accordance with department guidelines. Monitors equipment, product and system performance ensuring operational quality, and reports issues to higher levels.
• Completes product conversion installation, upgrades or patches and support as required. Is able to perform moderately complex installations under general supervision.
• Conducts on-site customer training for customers for assigned instrumentation, products and/or applications. Trains key operators on the use and maintenance of the equipment, applications, IT products and/or systems. Conducts on-site training seminars and re-training for customers.
• May support sales activities by promoting Roche products and identifying opportunities for new reagent channels. Provides leads to sales team. Identifies opportunities for competitive system consolidation or replacements.
• Serves as the Roche liaison with customers on routine administrative and technical matters. Resolves routine questions and problems and refers more complex issues to higher levels.
• Establishes and maintains a positive working relationship with customers.
• Determines customer needs and sets appropriate installation/evaluation expectations. Promotes Roche as a leader in the diagnostic market.
• Maintains knowledge of assigned products and technologies.
• Documents and processes all service and customer account related reports, updates, and emails in a timely and professional manner. Maintains contact with in-house technical support areas and management per policy.
• Maintains expenses within departmental guidelines and controls inventory and all company property.

Territory: Florida & Puerto Rico. Qualified candidates must currently reside within 50 miles of a major metropolitan airport within the state of Florida or be willing to relocate.

Travel: overnight 75%

·  Who we are

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions,such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in connection with the on-line application process, please email us at .
EEO is the Law

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Desired profile

Who you are

You're someone who wants to influence your own development. You're looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.
Required Skillsets:
• Bachelor's Degree in Medical Technology or Clinical Laboratory Sciences
• 3+ years of previous experience in a clinical laboratory
• Have the ability to learn Roche molecular diagnostics product lines, equipment, and systems
• Good written/verbal communication skills
• Effective customer service skills which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships
• Effective time management skills
• Open to 50% travel

Preferred Skillsets:
• Previous experience mentoring and training others
• Prior Molecular Diagnostics experience
• Someone who is looking for a professional career and to expand your horizons within the organization

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