Digital Content & Services Lead

Job description

The Position

We are looking for you to join Roche and our Roche Services & Solutions Team.

Roche is a stable and innovative biotechnological company offering exceptional career paths and great benefits for fresh graduates and outstanding professionals. We are continuously expanding, looking for new talents to join our transforming Services & Solutions Center. We offer a flexible working framework (1 office day/week on average) and provide fully remote working conditions within Hungary.

About the Global Digital Hub:

The Global Digital Hub has newly been established within Roche Services & Solutions Center. Our main purpose is to strengthen the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design.

About the position:

As a member of the Global Digital Hub Team, you will work to ensure fulfillment of the Global Digital Hub long term outcomes and strategy as well as excellent delivery of digital content related priorities. The Digital Content and Services Lead will serve as a key member of our team supporting the Pharma division and will be responsible to manage or support digital content and service delivery and production worldwide including management and governance of the related platforms e.g. (Veeva, AEM, E-wizzard, etc) while monitoring Roche’s content KPIs at the affiliate and disease area level. This role will work closely with the affiliate teams and with other partners to ensure a seamless service experience and will act as an escalation point for them, as needed. The role will be also responsible for service delivery, user experience and optimisation of current spend. The role plays a crucial part in establishing and managing day to day digital content and service operations and further optimising them.

Your day to day responsibilities are:

• Ensure adoption of Digital Content and Services and reduction in overall spend within the affiliates, leading to OPEX savings in the areas of content and digital

• Continuously improve the service-engagement layer operating model and ensure optimal utilisation of assigned budgets

• Design and implement a sustainable standard of service to create consistent levels of service performance and enhance the Lab customer experience

• Act as a catalyst for Digital Content and Services design and evolution by bringing the Pharma International customer perspective into focus

• Collaborate with global and affiliate teams to develop content strategies that advance business objectives and maximise customer engagement

• Provide and adhere to digital content best practices by channel and audience type/segment

• Establish and monitor content-related KPIs at both affiliate and disease area level

• Analyse third-party as well as internal content-creation processes, and create strategies for service delivery optimisation

• Channel timely, accurate and important information between relevant global, regional and affiliate management and teams

• Understand technology tools and platforms supporting the digital content ecosystem (content creation, approval, production, channels)

• Look for opportunities to innovate and advance Digital Asset Management capabilities and organisational process to support content delivery and optimise content agility

• Act as subject matter expert leading activities for management of DAM component design, workflow, metadata, life cycle, relationships, governance and oversight (images, photos, charts, graphs; royalty free/licensed media)

• Lead engagement with agency partners for implementing and embedding DAM practices and behaviours

• Identify onboarding and training needs and develop a standardised training plan to close knowledge gaps and ensure process participants are effectively trained

• Lead the resolution of critical service-related incidents in affiliates, coordinating with all post-incident reviews

• Build and implement the necessary processes to effectively manage the team andensure the service continuity

• Monitor and review the work of the production teams, engagement management team and evaluate their performance regularly to ensure that they are meeting the expected standards

As a qualified expert, you:

• are an accomplished leader, with a deep knowledge of digital content and demonstrated success executing operations and providing high quality enablement of digital engagement.

• are a person who enjoys team work and has the ability to work in a fast-paced global environment.

• are a proactive, innovative problem-solver with a focus on sustainable and scalable
  solutions

• You love to stay abreast of the latest industry trends in order to provide partners with
  leadership, being fully aware of the most current digital trends.

What can you bring to our team:

• Bachelors degree in a business or a quantitative field, advanced degree(s) preferred

• Multiple years of digital marketing experience, preferably inclusive of both healthcare and consumer goods industry experience

• Sustained high quality standards for content development and delivery

• Demonstrated ability to partner with global teams and provide excellent support

• Understanding of content delivery standards and performance indicators

• Proven leadership experience in leading & managing digital marketing teams, or related functions

• Experience with Veeva Vault PromoMats required. Extensive technical and business knowledge related to Digital Asset Management, Content Management and/or Content Management Operations

• Experience in tools, standards, policies that support the MLR process as well as other content management-related processes

• Strong leadership skills: excellent team management, coaching and mentoring skills, superior planning, process and influencing skills

• Excellent interpersonal skills to drive alignment among cross-functional and global teams

• Takes initiative and acts with a sense of urgency and suggests ways to move forward

• Able to understand complex business process and influence business change

• Is customer-centric and able to apply this approach to everything they do

• Acts from a whole system, enterprise perspective and understands the big picture

• Impeccable ethics and integrity

In exchange we provide you with:

• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career. 

• Excellent benefits & flexibility:  competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice, and its conditions can be tailored for employees according to needs. We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.

• A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.

Explore what the Global Digital Hub is about. 

Discover the Roche Services & Solutions Center and how we work together as a truly global team! 

#GlobalDigitalHub#  #RSS#

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process:  https://go.roche.com/budapest-data-privacy-notice-candidate

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Budapest provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the EMEA region. Today Roche employs altogether around 1400 employees in Hungary.

Roche is an Equal Opportunity Employer.