Digital and Technology Solutions Degree Apprenticeship - Based in Belfast

Job description

The Position

Mission Statement:

The role holder will develop Academic and Vocational Digital and Technology Solutions Degree Apprenticeship . Working with the TS teams to provide  support to a wide range of Roche Diagnostics IT products, to deliver world class professional service. 

About the apprenticeship:

In partnership with a local College you will complete a 4-year Degree Apprenticeship. Alongside studying toward your degree you will work as part of the Workflow & IT Team to deliver first class customer support by telephone, remote services and on-site (as appropriate). You will learn how to maintain and participate in systems and processes that ensure that Roche IT installations are supported 24/7/365 days per year. 

Occasional travel to Europe and participation on 24/7/365 on-call rota is required for remote support and possible on-site visits. You will have responsibility for IT system support and integration, IT and workflow project implementation, training and IT consultancy to customers and other Roche business areas.

Key Responsibilities:

• Continuously learn and develop technical skills and knowledge

• Complete and pass all required work for college in order to gain qualification/accreditation

• Providing technical or scientific support to internal & external customers with supervision

• Provide on site support activities if necessary

• Ensure safety standards are met and carried out in accordance with HS-01-04 (Health and Safety Manual)

• Be aware of IT security and governance with specific reference to patient identifiable data (PID) and to operate in line with local information security standards

• Perform role and associated service activities professionally and in line with company expectations

Key Activities:

Technical/Scientific Expertise:

• Continuously applying learned skills and learning on the job and in training

• Applying academic knowledge/skills under supervision, and understanding when to escalate

• Transferring theory and classroom learning into practice

Client Relationship:

• Working closely with colleagues and representing Roche professionally at all times

• Demonstrating Roche values in every interaction

• Shadowing and learning from colleagues

• Building relationships with customers by gaining understanding of their needs and expectations

Commercial/Service Support:

• Forming relationships and understanding of wider Business, understanding key relationships and roles across the organization

Information and knowledge transfer:

• Reviewing RDK to maintain knowledge and awareness of product updates and sharing with teams

• Understanding when and who to contact for additional support

• Utilizing skills and knowledge gained in classroom and on the job

Operational Effectiveness:

• Appropriate and timely documentation using CRM system and other administration accordance with local guidelines, sharing best practice approaches Performance and KPIs

• Awareness of KPIs and how to impact/contribute Continual Development

• Advocate/Ambassador for the Roche apprenticeship scheme

Decision Making Authority:

• Making and taking responsibility for, and demonstrating commitment to appropriate decisions in a timely manner

• Identifying immediate action needed to address current issues

• Using expertise, information and sound judgement to make decisions

• Use a logical reasoning process to break down and work through a situation or problem to arrive at an outcome

• Basing decisions on policies, rules and organizational directives

• Knowing when a decision needs escalation or additional input

• Making decisions when significant information is incomplete and/or ambiguous

• Analyzing issues to separate cause from symptoms

• Including and effectively communicating with concerned parties

Qualifications:

You will need a minimum of 2 A Levels in addition to 5 GCSEs (grade 9-4 or A-C) including Maths, English, IT and ideally a science related subject. You will also hold a UK driving licence. 

Experience:

Desirable but not essential:

You will have good IT skills, be a strong team player and able to positively engage with customers and colleagues. You’ll have good problem solving skills, high attention to detail and have a passion for building a career in IT.

Skills/Knowledge:

Demonstrate Communication Skills:

• Troubleshooting experience including excellent attention to detail

• Prioritisation skills and can simplify work for self and others whilst delivering documentation quality

• Enthused by challenging technologies (robotics, electrical engineering, fluidics and medical issues)

• Resilience and ability to work in a fast paced, changing environment.

• Must have a valid driving license or provide evidence of working toward taking the test.

Application process:

To apply for this exciting opportunity please submit your CV with a covering letter outlining why you are interested in this program and which location site you would be interested in. Please also describe any skills or experience you have to the role.

Application deadline: 5th March 2024

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.