Bilingual Language Services Coordinator

Job description

·  Job facts

Title: Language Services Coordinator
Division: HR & CS
Location: Mississauga

Duration: Full Time

Manages all the daily department translation operations and is responsible to ensure that all requests meet the agreed upon deadlines and timelines as required by the various projects.

As required, provide overflow support for in-house translation, proofreading, and revision services to fulfill translation requests submitted by internal departments and divisions as part of the Language Services team.

Responsibilities:

·  Coordinates all incoming translation requests while allocating each project to the proper resource, internal and external.
·  Communicates with preferred external vendors.
·  Communicates with Roche Print & Design Studio for all printed materials.
·  Provides relevant administrative support, as required.
·  Optimizes the translation process by using available translation e-tools.
·  Works with Procurement to assign purchase orders.
·  Maintains the department's filing system, both electronic and paper.
·  Helps populate/prepare statistical reports.

Customer Service

·  Communicates with internal customers to ensure needs/expectations are being addressed.
·  Meets with customers to discuss project scope and deadlines, as required.
·  Negotiates deadlines based on customers' needs and vendors' availability/expertise.
·  Updates customers on project status, as required.
·  Discusses/understands customers' needs and provides adequate solutions.
·  Handles issues efficiently through verbal and written communication.
·  Shows flexibility with customers and vendors to ensure projects are completed in a timely manner.

Translation and Proofreading

·  Provide in-house translation of Roche materials, inclusive of ad hoc and urgent confidential content, as well as internal communications messages.
·  Review documents translated by external agencies and/or freelancers to ensure accuracy of content and adherence to Roche standards.
·  Provide proofreading support and review printers' proofs (validating final layouts of French materials) for internal departments and external agencies, as needed.
·  Liaise with translation agencies and/or freelancers to provide background information, terminology assistance and feedback to ensure accurate fulfillment of Roche translation requests, as required.

Qualifications:

·  Post-secondary education, college diploma
·  Professional certification in English-French translation (preferred, not mandatory)
·  Strong organizational skills, attention to detail, team player
·  Experience with CAT tools (FlowFit, LogiTerm, etc.) preferred
·  Previous experience in a pharmaceutical environment would be an asset.
·  Excellent communicator in both official languages (French and English)
·  Strong computer skills (Microsoft Suite)
·  Continuous learning willingness required

Qualified candidates are encouraged to submit a cover letter and resume no later than April 24th, 2020.

This position is not eligible for relocation support.
This position is open to applicants legally authorized to work in Canada.

NOTE: All employment is conditional upon the completing and obtaining a satisfactory background check, including educational, employment, references and criminal records (for which a pardon has not been granted) checks.

Roche is an equal opportunity employer and prohibits unlawful discrimination based upon any legally protected ground. Roche will make a good faith effort to accommodate the individual needs of applicants with disabilities in our recruitment process

AGENCY NOTICE: Please note that Roche Canada does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, Roche Canada will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Roche Canada explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Roche is an equal opportunity employer.
Business Support, Business Support > General Business Operations

·  Who we are

Roche Pharma Canada has its office in Mississauga, Ontario and employs over 850 employees. The Mississauga facility is bright, vibrant, fosters collaboration and teamwork, and is reflective of Roche's truly innovative culture.

Roche is an equal opportunity employer.