Application Trainee

Job description

The Position

Roche is a company with a 125-year history and our ongoing success is based on our strong focus on delivering meaningful value for our customers and society, and we will need to evolve our offering and approach in order to do so.

Health care is changing exponentially due to radical innovation in technology, increased openness to change, increasing patient empowerment, multiple sources of medical information, and pressure on public spending.

This is an excellent opportunity for a freshly graduated professional to join Roche Diagnostics Romania.
Application Trainee provides basic application support to customers on Roche Diagnostics Products Portfolio. The support is provided on the phone or during site visit. As a member of our team, you will be primarily responsible for providing basic application support to the existing and new customers. You will train and provide troubleshooting assistance for Roche Serum Working area portfolio products. You will work in close collaboration with the service, sales and marketing teams. This is a 100% field position.

Key Responsibilities

• Assists colleagues in the Service & Customer Support department with the Application maintenance events and troubleshoot activities of instruments.

• Install applications on Roche platforms according to Roche guidelines / procedures.

• Participates in customer visits to promote Roche products and services.

• Perform customer training.

• Maintain and develop customer facing documentation for support and training.

• Translates and prepares the notification bulletins for customers.

Who you are

• Fresh graduate or recently finished Biology/Biochemistry Faculties.

• You are a goal oriented person who takes ownership of tasks.

• Establishes strong collaborative relationships and works well within a team.

• You are not only a good communicator but also a listener.

• Good knowledge of English and Romanian, both written and spoken.

• Good knowledge of Microsoft Office / Google suite.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.