Application Specialist, Nairobi

Job description

  Job facts

Roche Diagnostics in Nairobi is seeking an Application Specialist to provide application specialist technical and scientific expertise in the promotion, marketing, sales, training and operational (trouble shooting) support to the Roche Diagnostics market customers within the Sub-Sahara Africa region.

Application Specialist Function

·  Provide timeous, reliable and effective application specialist technical and scientific product troubleshooting support and assistance to customers in line with SLA requirements, within scope of authority and within budgetary guidelines.
·  Escalate complex application challenges to relevant personnel in accordance with procedures for swift resolution.
·  Maintain high level of customer engagement throughout on site visits with regular updates, feedback and on-the-job training to customers.
·  Provide technical and scientific application insights to customers to market Roche and its products and services in order to contribute to business development/ sales targets for assigned products.
·  Plan & facilitate customer presentations, training and materials on laboratory applications (beginners and advanced) for potential new and existing customers to develop their skills & capabilities.
·  Provide timeous market research feedback to marketing and sales teams in accordance with business requirements.
·  Provide relevant business areas with technical or scientific application advice & support on relevant project & business activities.
·  Input into and/or completion of relevant information and administration on required report management systems.
·  Complete relevant administration within set timelines to effect T & E cost centre activities.
·  Adhere to instrument manufacturing and operations standards, relevant SOPs and best practice guidelines relating to all application requirements, product bulletins and any new AS or quality SOPs.

·  Who we are

At Roche, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an equal opportunity employer.

Desired profile

Who you are

You're someone who wants to influence your own development. You're looking for a company where you have the opportunity to pursue your interests across functions and geographies. Where a job title is not considered the final definition of who you are, but the starting point.

You, as an ideal candidate, will have the following skills, experience and education:

·  Required Qualification: A medical sciences qualification or equivalent.
·  Required Experience: At least 2 years' experience in laboratory practices in Chemistry/Immunology, Haematology, Coagulation or Serology.
·  A valid passport and a willingness to travel extensively is required.
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