2024 Summer Intern - Contact Center

Job description

The Position

Department Summary

This product line contains all elements that are needed to create a contact center service. Included are capabilities as Telephony, Quality Assurance, Workforce Management, Omnichannel, AI, Bots and Contact Center of the future.

Contact Center platforms are for delighted customers , engaged employees,
and the business challenges of today as well as the planning for tomorrow’s customer experience.

We radically simplify how we work to deliver & support our traditional portfolio, while pushing towards new innovations, AI and digital solutions.

We are going through a change to our foundation to modernize our catalog of services, improving our ability to tackle new capabilities.

This internship position is located in Indianapolis, IN.

Key Responsibilities

Merge existing information into a single GSite to self market the Product Line and supporting chapter. (Today information is fragmented, and in different formats.) Based on existing information, suggest an approach that will highlight changes in the Product line  that will shift our Way of Working, and what customers can expect. In an effort to promote self service, and automation, build a website that is customer centric and intuitive

Help drive a pilot for a TEM, (Telecom Expense Management) system. This will involve data entry, data analysis, and proposals for data management in the future. Added bonus would be knowledge of integration approaches that leverage API first integration that requires less human interaction, and supports lowering the total cost of ownership by being more efficient and effective.

This individual must have the ability to self-manage and work many moving parts of a very complex product line while being engaged with many chapter members, and constantly seeking to understand.

Program Highlights

• Intensive 12-weeks full time (40 hours per week) paid internship.

• Program start dates are in/ May/June (Summer)

• A stipend, based on location, will be provided to help alleviate costs associated with the internship. 

• Ownership of challenging and impactful business-critical projects.

• Work with some of the most talented people in the biotechnology industry.

Who You Are (Required) 

Required Education You meet one of the following criteria:

- Must be pursuing a Bachelor's Degree

Recommended  majors:

Informatics, IT, Web Design, Telecommunications

Required skills: 

Web design / development 

Other Preferred Qualifications

• API development, prior Telecommunications experience.

• Excellent communication, collaboration, and interpersonal skills.

• Complements our culture and the standards that guide our daily behavior & decisions: Integrity, Courage, and Passion.

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Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.