Senior Sales Associate

Job description

Since its creation, Jaeger-LeCoultre has made precision an art form in its own right, balancing skills and
artistry with sophistication and aesthetic finesse. In keeping with the inventive spirit initiated in 1833 by its founder Antoine LeCoultre, the artisans of the Manufacture create collections which have been at the forefront of fine watchmaking.
This rich legacy built by the Grande Maison over centuries serves as a constant source of inspiration in ever so pushing the boundaries through unprecedented timepieces.

                            

                                          Senior Sales Associate

 

MAIN RESPONSIBILITIES:

 

SALES

·  Welcome clients and proceed the sales following the Maison’s selling ceremony
·  Actively contribute to boutique turnover
·  Develop loyalty of existing clients through clienteling actions and follow-up clients all along their journey with the Maison
·  Follow boutique’s & personal action plans to reach sales target
·  Understand the boutique KPIs and follow related action plans defined by Boutique Management
·  Participate in commercial & non-commercial events for the Maison
·  Support Sales Associates to achieve boutique target

 

BRAND EQUITY & AWARENESS

·  Know the Maison’s products, history and know-know
·  Be a referent for Watchmaking, HWM, Patrimony…
·  Develop general knowledge on the competition
·  Follow Brand visual identity (VM, day-to-day maintenance…)
·  Act as an Ambassador of the Maison, inside and outside the boutique

 

CLIENTELING, CLIENT EXPERIENCE & IN-BOUTIQUE JOURNEY

·  Prepare the boutique to welcome clients
·  Serve omni-channel clients (boutique appointment, boutique pick-up…) to ensure seamless journey across the whole Maison network
·  Personalize relationship with clients & anticipate their needs
·  Showcase the in-boutique client experience (1931 café, Atelier d’Antoine…) and provide support as needed
·  Lead by example, share best practices on clientelling and client experience journey and act as mentor for Sales Associates and new joiners

 

CLIENT SERVICES

·  Receive clients for repairs drop-offs and pick-ups
·  Gather client information (product aesthetics & conditions, client request, pre-approved/declined services…)
·  Communicate all relevant information (intervention requiring to be sent overseas, lead time, price, fees on declined cost estimate, brand policies)
·  Register the products for repair / maintenance
·  Perform CS activities allowed in the boutique
·  Inform clients (on his/her repair (cost estimate, status)
·  Foster business opportunities through CS (cross-selling)

 

OPERATIONAL EXCELLENCE

·  Be aware of products in stock
·  Contribute to operational tasks (stock counts, replenishment, price tags update, consumables management…)
·  Build operational knowledge on all digital tools (sales, CRM, CS, omni-channel, back office…)
·  Comply with Maison’s policies & commercial rules

 

ABOUT YOU:

·  You are result-oriented, ambitious
·  You have proper sense of luxury and pay attention to details and excellence
·  You are able to thrive in a fast-paced, client-centric environment
·  You put client experience and hospitality at heart
·  You are a strong team player, empathetic, collaborative