Senior HR Manager, Van Cleef & Arpels

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

YOUR MISSION:

The Senior HR Manager serves as a strategic business partner to one of Richemont’s leading Maisons and a pioneer in luxury worldwide – Van Cleef & Arpels, aligning HR initiatives with specific Maison and regional business objectives. This role is critical in translating the Maison's strategic needs into actionable HR solutions and ensuring the effective delivery of HR services that support the Maison's growth and uphold its unique culture and values.

The Senior HR Manager acts as a consultant and advisor to the management team and employees on a wide range of HR-related issues, including talent management, organisational development, employee relations, performance management, compensation, and change management, while also contributing to broader Richemont HR initiatives. The ideal candidate will possess a deep understanding of the luxury retail business, strong analytical skills, and the ability to build trusted relationships across all levels of the organisation, embodying the Maison's spirit and culture of care, high collaboration, and high-touch retail and office staff engagement.

HOW WILL YOU MAKE AN IMPACT?

KEY RESPONSIBILITIES

Strategic Partnership & Business Alignment:

• Act as a trusted advisor and strategic partner to Van Cleef & Arpels business unit leaders and managers, including the Managing Director, understanding their business goals, challenges, and priorities within the SEA market.

• Actively develop and implement the People strategy for Van Cleef & Arpels SEA, aligning with the Maison’s Yearly & Long-term Plans in close collaboration with the SEA EXCO. This includes crafting relevant people plans and organisational structures to proactively support and enable the Maison's growth ambitions in the region.

• Translate business strategies into actionable HR initiatives and programs that support organisational growth and performance.

• Participate in Van Cleef & Arpels business unit planning and strategy meetings to ensure HR is proactively integrated into business decisions.

• Provide insights and recommendations on organisational design, workforce planning, and talent strategies to optimise business performance.

Talent Management & Development:

• Collaborate with business leaders to identify current and future talent needs, developing and implementing strategies for talent acquisition, retention, and succession planning specific to the luxury retail environment.

• Lead annual HR activities such as performance management cycles, talent reviews, and succession planning processes. Provide close advisory and consultation to the Managing Director, SEA EXCO, and other leaders, ensuring alignment and effective execution.

• Drive performance management processes, including goal setting, regular feedback, performance reviews, and development plans, ensuring alignment with company objectives and Maison values.

• Develop talents in partnership with the Training Manager, HQ, and the broader Richemont Talent function. This involves identifying training and development needs within the business unit and collaborating to design and deliver effective programs that foster continuous learning and growth.

• Support career development and mobility initiatives for employees, fostering a culture of continuous learning and growth.

Employee Relations & Engagement:

• As an ambassador of the Maison, ensure the candidate and employee experience is consistently aligned to Van Cleef & Arpels' unique culture and values, such as teamwork, savoir-faire, and sustainability. This involves embedding these values throughout the employee lifecycle, from recruitment to daily interactions.

• Establish and manage strong relationships and engagement with employees at all levels within SEA. Foster an open, inclusive, and positive work environment.

• Provide guidance and support to managers and employees on complex employee relations issues, including conflict resolution, disciplinary actions, grievances, and investigations, ensuring fair and consistent application of policies and adherence to local labour laws.

• Partner and guide people managers on all employee relations topics, providing expert advice and support to resolve issues effectively and maintain a harmonious workplace.

• Develop and implement strategies to enhance employee satisfaction and retention, reflecting Van Cleef & Arpels' commitment to its people.

Organisational Development & Change Management:

• Support organisational design efforts within SEA, ensuring alignment with business strategy and optimal efficiency.

• Lead and support change management initiatives, helping employees and leaders navigate transitions effectively, with a focus on maintaining Maison culture and employee well-being.

• Facilitate team effectiveness and leadership development programs.

• Lead and participate in Richemont HR transversal projects, contributing to group-wide HR initiatives such as elevating feedback culture, fostering diversity & inclusion, or other strategic HR transformations.

Compensation & Benefits:

• Partner with the Richemont Compensation & Benefits team to ensure competitive and equitable compensation practices for SEA.

• Lead the annual salary review process, providing close advisory and consultation to the MD, EXCO, and leaders. Advise managers on salary reviews, promotions, and incentive programs, ensuring alignment with company policies, market benchmarks, and the Maison's financial guidelines.

• Manage people costs in consultation with the HR Cost Planning and Finance team, ensuring effective budget management and resource allocation for the SEA business unit.

• Communicate benefits programs and policies to employees, addressing questions and concerns.

HR Policy & Compliance:​

• Ensure consistent application of HR policies, procedures, and practices across the SEA business unit, adhering to local labour laws and Richemont Group guidelines.

• Stay informed of changes in employment legislation and best practices across the SEA region, advising management on potential impacts and necessary adjustments.

• Maintain accurate HR records and data, ensuring data integrity and confidentiality.

Data Analytics & Reporting:

• Utilise HR metrics and analytics to identify trends, diagnose organisational issues, and inform strategic HR decisions for SEA.

• Prepare and present reports on key HR indicators (e.g., turnover, engagement, diversity) to business leaders and SEA EXCO, providing actionable insights.

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