Sales Operations Coordinator - Europe

Job description

CONTEXT

 

We are looking for a Sales Operations Coordinator for Europe that will be responsible for stock operation and administration.

They will take care of maximizing the sales performance by supporting boutiques and strategically orchestrating inventory level and stock assortment.

They will manage logistic operations by monitoring shipment and sharing with the team. They will analyze sales and stock on a regular basis, consolidate data to prepare and run meetings and provide qualitative feedback.  They will support managing wholesale networks by handling specific accounts and staff sales

 

KEY RESPONSIBILITIES

 

Merchandising

·  Define personalized assortment for each boutique for finished goods Watches & Jewelry
·  Secure Model Stock fulfillment through auto-replenishment while considering sales trends and specific adjustments when required (e.g.: seasonal stock push during peak periods)
·  Secure proper stock levels on Best-Sellers and strategic references
·  Develop in-depth understanding of clients’ and boutiques’ needs and be agile in taking actions
·  Work closely with visual merchandising to guarantee compliance with VM guidelines and enhance the products’ visibility in boutiques
·  Maintain a close relationship with boutiques and merchandising, distribution/demand planning team in HQ through continuous communications ensure proper communication and follow-up on shortages, scarcity management, novelties implementation.

 

Supply Chain and Order Management

·  Manage daily boutique inquiries on product availability & estimated lead time for deliveries + special requests. Secure appropriate follow-up of all backorders with proper updates in boutique request file.
·  Stock rebalancing between both boutiques, analysis & recommendations to reach optimum stock availability.
·  Reallocation campaigns: Monitor stock returns, to have them executed in time, and in the most efficient way for the teams involved
·  Manage strap and buckles orders and provide updates on delivery lead-time.
·  Optimize stock quality through proper follow-up of product lifecycle evolutions.
·  Ensure proper understanding and execution of Maison Consignment policies and procedures and assist with bi-annual audits. Guarantee product availability for consignment needs.
·  Problem solver for all account issues (inventory, pricing, credits, returns, shipping, availability inquiries, ETA inquiries etc.)

 

Sales & Stock analysis and reporting

·  Follow up on stock fulfillment KPIs, stock coverage levels, stock quality
·  Preparation and animation of monthly supply meetings with Retail teams
·  Ad hoc performance analyzes ( e.g. performance versus stock distribution at metric level for rings )
·  Closely monitor strategic references/collection sales & Stock
·  Provide detailed sales performance analysis at boutique level for CH Monthly Business reviews

 

Wholesale Operations & Staff Sales

·  Propose replenishment
·  Process straps and accessories orders
·  Manage flow to send pieces to CS for refurbishment/Repair
·  Prepare exchange proposals with historical price and replenishment proposal
·  Process stock returns and related credit notes
·  Reallocation campaign (local stock)
·  Manage HJ consignments and return flows
·  Source stock for POS Openings
·  Staff sales invoicing for Swiss teams: follow-up on product availability with HQ teams, ODN creations and weekly reporting

 

Europe Sales Operations

·  Support Europe Operations manager in the animation and coordination of the European distribution community
·  Coordinate regional reallocation campaigns including local stock returns and EU CHD6 stock releases
·  Follow-up on novelty and scarcity references allocations by market and ensure quotas are respected
·  Biweekly extractions of EU stock to isolate novelties and scarcity pcs on dedicated stock
·  Be a Key User for the operations processes for daily support of Team and training
·  Ensure maintenance of all operations procedures

 

YOUR PROFILE:

·  2-3 years of similar experience in merchandising, buying and/or supply chain, operations acquired, preferably in Luxury industry
·  Good understanding of International Retail business and affinity with the luxury industry is an advantage
·  Proactive, agile, co-operative and cross-functional team player
·  Rigorous reasoning, strong analytical and problem-solving skills
·  Strong interpersonal and communication skills
·  Ability to work with complexity and support competing priorities.
·  Proficient in IT with advanced skills in Microsoft Excel
·  Experience with ERP and SAP or similar ERP is a major plus.
·  Strong time management skills: able to manage simultaneous deadlines
·  Able to adapt to new ad-hoc responsibilities in a fast-paced environment
·  Hands-on mentality, pro-active and problem-solving minded & strong customer service mindset
·  Ability to analyze large amounts of sales data, identify business trends, and react quickly to the needs of the business
·  Fluent in English, German would be highly appreciated

 

WE OFFER :

·  A dynamic & caring team with a great positive learning environment
·  Your daily activities will be interesting, challenging and diverse
·  No day will be like another!