Sales Associate

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

JOB MISSION

As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.  

MAIN ACCOUNTABILITIES

1.   Sales Achievements

• Ensures a unique and exceptional client experience during a sale.
• Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop).
• Adapts according to client(s) needs and motivations.
• Strives to always improve and surprise the client(s).
• Deals with ease during negotiations and objections.
• Transmits the passion and values of the Maison.
• Acts as the privileged contact for the client(s) in case of After Sales.
• Meets individual and boutique targets, both quantitative and qualitative.

2.   Client Relationship & Portfolio Development

• Cultivates strong client relationships and develops client loyalty.
• Efficiently develops the client portfolio.
• Executes targeted CRM actions.
• Participates to client events and acts as an Ambassador of the Maison.

3.   Daily Boutique Operations

• Respects all brand and boutique policies and procedures.
• Participates to inventories.
• Participates to the set up and breakdowns at opening and closing of the boutique.
• Participates to the implementation of Visual Merchandising guidelines.
• Assists with special projects when requested.

SKILLS

• Commercial ability, selling skills, service and client focused, strong interpersonal skills, curiosity, and team spirit.
• Product knowledge.
• Local language, fluent in English, 3rd language is a plus.

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