Sales Associate

Job description

MAIN RESPONSIBILITIES:

 

SELLING & ADVISING

·  Welcome clients and proceed the sales following the Maison’s selling ceremony
·  Actively contribute to boutique turnover
·  Develop loyalty of existing clients through clienteling actions and follow-up clients all along their journey with the Maison
·  Follow boutique’s & personal action plans to reach sales target
·  Understand the boutique KPIs and follow related action plans defined by Boutique Management
·  Participate in commercial & non-commercial events for the Maison
·  Support other Sales Associated to achieve boutique target

BRAND EQUITY & AWARENESS

·  Know the Maison’s products, history and know-know
·  Be a referent for Watchmaking, HWM, Patrimony…
·  Develop general knowledge on the competition
·  Follow Brand visual identity (VM, day-to-day maintenance…)

CLIENTELING, CLIENT EXPERIENCE & IN-BOUTIQUE JOURNEY

·  Prepare the boutique to welcome clients
·  Serve omni-channel clients (boutique appointment, boutique pick-up…) to ensure seamless journey across the whole Maison network
·  Personalize relationship with clients & anticipate their needs
·  Showcase the in-boutique client experience (1931 café, Atelier d’Antoine…) and provide support when needed

CLIENT SERVICES

·  Receive clients for repairs drop-offs and pick-ups
·  Gather client information (product aesthetics & conditions, client request, pre-approved/declined services…)
·  Communicate all relevant information (intervention requiring to be sent overseas, lead time, price, fees on declined cost estimate, brand policies)
·  Register the products for repair / maintenance
·  Perform CS activities allowed in the boutique
·  Inform clients (on his/her repair (cost estimate, status)
·  Foster business opportunities through CS (cross-selling)

OPERATION EXCELLENCE

·  Be aware of products in stock
·  Contribute to operational tasks (stock counts, replenishment, price tags update, consumables management…)
·  Build operational knowledge on all digital tools (sales, CRM, CS, omni-channel, back office…)
·  Comply with Maison’s policies & commercial rules

 

ABOUT YOU:

·  You are result-oriented, ambitious
·  You have proper sense of luxury and pay attention to details and excellence
·  You are able to thrive in a fast-paced, client-centric environment
·  You put client experience and hospitality at heart
·  You are a strong team player, empathetic, collaborative