Retail Performance & Operations Manager - Taiwan

Job description

Are you a good match?

 

You have significant experience in Retail Operations and Performance for market/region. You have a strong analytical mindset, experienced with Data Platforms (SAC is a plus). You are an inspiring leader to set strategy and drive performance + service excellence across teams. You enjoy working in a dynamic, complex and multicultural environment. You have excellent communication and collaboration skills. You are fluent in Mandarin and English.

 

What are we expecting from you?

 

Reporting to the Retail Director, collaborates closely with all stakeholders, including Retail Director, Boutique Teams, fellow departments and external stakeholders. Lead own office team and the boutique teams in continuous driving performance and operations excellence, develop sales targets and performance goals, plans out actions.

 

You will be mainly responsible for:

·  Ensures that boutique operations are efficient and in line with Maison’s guidelines
·  Identifies areas of improvement, actively develops solutions to enhance boutique operations
·  Plans and manages Retail operations budget
·  Closely works with Landlords/stakeholders to ensure network and performance development
·  Analyzes business performance, identifies areas of improvement, drives performance
·  Drives understanding of KPIs and reporting across teams, enhance Boutique managers’ analytical skills and strategic planning
·  Utilizes existing performance tracking data and tools, improve and develop new where needed
·  Monitors repairs and CS operations in close collaboration with boutiques and workshops, trains teams where needed

 

More than a role…. We recruit for a career!  

 

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

 

The recruitment process

 

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.

Along the recruitment process you will meet with Regional Talent Acquisition Manager, HR Manager Taiwan, Retail Director Taiwan, Regional counterpart and Managing Director Taiwan.