Retail Operation Supervisor

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

KEY RESPONSIBILITIES

Implementation of missions and objectives related to retail operation, including BTQ daily operation, general administration, etc.

Key responsibility 1 Retail Operations Management

• Monitor Boutique operations plans and monitor all department store promotion arrangements, prepare related documents and follow-up the implementation, data collection and report analysis
• Coordinate with other Departments for stock allocation, consignment allocation and rotation among BTQs to optimize selling opportunities
• Coordinate with CRS / Communication departments for event / program operation arrangement in boutiques
• Assist in administering projects that come under the responsibility of the retail operations department, including managing schedules, generating reports related to sales activities and revenue data

• Be one of the contact windows between the frontline and back office on daily administration follow up
• To monitor the boutique activities and manage sales statistics and KPIs of retail team in order to achieve the given sales target.
• To coordinate with cross function departments for boutique operational related issues.
• Assist in onboarding training for boutique staff regarding operational procedures, systems, and policies.

 Key responsibility 2 Sales Report Preparation & Consolidation

• Prepare weekly / monthly sales report to monitor sales trend, regarding quantity and value of finished product and client profile.
• Update monthly sales report with further analysis to prepare for BTQ retail meeting.
• Collect market information / floor information of department stores for future analysis

Key responsibility 3 – Boutique Compliance

• Align and monitor daily operations according to Operation Manual to ensure compliance
• Drive the changes and ensure adoption of new tools and service / operations.
• Ensure all boutiques policies, procedures and guidelines are at the same level.
• Monitor compliance risks and escalate issues when necessary.

Key responsibility 4 – After Sales Management

• Act as a coordination window for after-sales and client-related operational issues between boutiques, CS, finance, and other relevant departments.
• Monitor and follow up on after-sales cases, including repairs, returns, exchanges, and client complaints, to ensure proper handling and timely resolution.
• Act as a key user to support and train boutique on CS system processes.

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