Customer Service Associate (m/f/d)

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

We are looking for a
Customer Service Associate (m/f/d)
- Full-time -
to support our Boutique Team at our Prague location as soon as possible.

WHAT DO WE OFFER

At Cartier, you will be part of a community bound by a strong sense of responsibility, where connection, collaboration, and collective spirit thrive.

We empower individual talents, united by a shared commitment to excelence, inspired by the world's diverse cultures, to respect and enrich our unique heritage. We believe that different perspectives fuel innovation and drive us to create exceptional experiences.

We offer an energizing environment for career growth and the opportunity to contribute your individual vision to a legacy of creativity.

We celebrate every achievement, big or small, fostering meaningful connections through gratitude and mutual support, nurturing a sense of belonging.

Join us at Cartier, a place like no other, forever moving forward.

HOW WILL YOU MAKE AN IMPACT

• Optimal support for After Sales customers in the Boutique
• Administrative management of the area of responsibility – from product acceptance to return
• Intensive communication and collaboration with Richemont Customer Service
• Preparation and execution of interim and main inventories in the area of repairs and leather straps
• Structuring and organization of the Service area
• Technical work such as polishing, engraving, and watch strap changes/shortening
• Proactive complaint management

WHAT ARE WE LOOKING FOR

• Completed commercial training or technical training as a watchmaker or goldsmith; career changers from the hotel industry are also welcome

• Several years of experience in After Sales customer service, ideally in the jewelry and watch segment

• High enthusiasm for our brand and our products

• Good knowledge of Czech and English

• MS Office skills and enjoyment of working with computers, as well as ideally initial experience with SAP/ERP

Take your next step with Cartier, we look forward to hearing from you!

#Richemont #WeCraftTheFuture