Regional High Jewelry Client Experience Manager

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allow our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You have proven professional experience in client engagement, and good communication skills. You are highly responsible, detail-oriented, collaborative and proficient in using Salesforce Marketing Cloud and MS Office. You master English, and Cantonese and Mandarin would be a plus.

What are we expecting from you?

Reporting to the Regional Senior Client Manager, you will be responsible for:

High-End Client Events

• Provide strategic oversight for high-end client experiences, ensuring adherence to Maison standards, market consistency, and integration with the broader event strategy.

• Drive the continuous evolution of the experience catalogue, proposing creative enhancements and validating quality through site inspections.

• Serve as the central regional point for event execution, offering guidance, frameworks, and managing key hospitality and experience agencies.

• Represent the region's voice to HQ, integrating local priorities into global event treatment approaches.

• Analyze event budgets and return on investment to strategically inform client targeting and resource allocation.

Star-Client Journey Strategy

• Define regional guidelines for personalized yearly journeys of STAR clients, ensuring alignment with Maison values and market realities.

• Curate exceptional journeys and rare experiences through a regional "exceptional addresses & experiences" book, guiding markets in tailoring bespoke treatments.

• Consolidate market inputs to form a regional view on STAR-client engagement, track ROI and performance, and partner with Client Development to align on targeting and development priorities.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with training on our history, know-how and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Talent Acquisition Manager, Human Resources Business Partner, Regional Client & Online Retail Director and Regional Retail Director Asia Pacific.