Purchasing Support Coordinator

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

 

Purchasing Support Coordinator

Watchfinder & Co. | New York

Reports to: Aftercare Manager

 

Role Overview

 

Watchfinder & Co. is the ultimate global destination for buying and selling pre-owned luxury watches. We’re on an exciting mission to accelerate our online and in-store presence, helping even more customers find their perfect timepiece. Given our ambitious growth plans, we’re looking for a Purchasing Support Coordinator to join our Aftercare team in the US.

 

As Purchasing Support Coordinator, you’ll be at the heart of the client journey to sell a watch, owning the process once it arrives at Watchfinder. You’ll guide private sellers through inspection, authentication, and final offer stages, ensuring a smooth, transparent experience. Working closely with our Sales & Purchasing team, the U.S. Purchasing Manager, Logistics teams and our expert service center, you’ll help ensure every offer is accurate, timely and delivers an outstanding client experience.

 

Responsibilities

Customer Support & Enquiry Handling

·  Act as the main point of contact for private sellers once their watch has been received by us for inspection and authentication, communicating via phone, email, and online enquiries.
·  Guide customers through each stage of the valuation journey, including providing assistance identifying models where needed.
·  Clearly explain any discrepancies such as condition, age, missing boxes or invalid papers, and provide revised quotes as needed.
·  Deliver transparent, easy to understand explanations around servicing fees, valuation adjustments and next steps in the selling process.

 

Case resolution

·  Work closely with Watchfinder’s authentication and inspection teams to resolve issues such as model mismatches, significant wear, or potential counterfeit concerns.
·  Share customer feedback on final offers with the U.S. Purchasing Manager, and when appropriate, revise offers or provide more detailed justifications to the customer.
·  Coordinate return shipments for customers who decline their final offer or for cases where Watchfinder chooses not to proceed, including liaising with legal teams for restricted or counterfeit items.
·  Partner with local and Head Office Finance teams to resolve any payment-related issues, ensuring timely completion of the sale and a smooth experience for the customer.

 

Final Pricing & KYV Compliance

·  Support the Purchasing Manager with issuing final offers to customers in accordance with policies.
·  Ensure full compliance with U.S. Know Your Vendor (KYV) legislation by:
·  Requesting and securely collecting valid customer identification before issuing a final offer.
·  Reviewing documentation for completeness and accuracy.
·  Clearly explaining KYV requirements to customers and offering reassurance around data privacy.
·  Escalating any irregularities to our legal teams.

 

Qualifications

 

·  2+ years in a customer-facing role, ideally within e-commerce, luxury goods, or resale operations.
·  A customer-first mindset and the ability to deliver exceptional service in a fast-paced environment.
·  Outstanding communication skills—confident on the phone, empathetic via email, and calm under pressure.
·  Demonstrate an empathetic and proactive problem-solving approach to resolving customer issues and complaints.
·  Highly organized with excellent attention to detail and the ability to manage multiple customer cases simultaneously.
·  Experience handling sensitive data and compliance processes (KYV or KYC) with discretion and accuracy.
·  Able to work effectively within your team and beyond to ensure a consistent and high quality customer experience.
·  You’re a team player and are willing to support your colleagues with other tasks as and when needed.
·  Experience of working with contact management systems such as Zendesk would be a benefit.
·  Interest or experience in the luxury watch space is a plus.

 

 

 

 

Our Values

 

Caring

·  Demonstrating empathy and respect for the people around us, the work we do and the business we are part of.

Pioneering

·  Finding new and innovative ways to adapt and improve the ways we operate and the service(s) we provide.

Outstanding

·  Ensuring that the very highest standards are delivered across every facet of our business - internally and externally. Bringing excellence in everything we do, every time.

 

 

Why work for Watchfinder?

 

Firstly, what makes Watchfinder a wonderful place to work is the people! Watchfinder is transforming the way that our customers can Sell, exchange, and purchase pre-owned, luxury timepieces. Embracing technology to aid and enhance our customer experience is crucial with the scale of the organisation. We do not negotiate on service and standards, always following our core values or ‘Caring,’ Pioneering’ and ‘Outstanding’ with key business decision.

 

You will work alongside the most enthusiastic colleagues about Watches and technology who have strong ambitions for the business to scale and grow further internationally. If you would like to be part of the journey, click apply today!

 

 

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

 

At Richemont, We Craft the Future!

Expected Salary Range: $23 - $25

 

Salary will be determined based on relevant skills and experience.