Piaget Training Manager

Job description

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

MAIN PURPOSES

- Define and roll-out the training strategy and action plan according to HQ guidelines and in coordination with HQ and market specific development needs.

- Define and execute training action plans for retail and partner retail teams: deliver training/coaching, E-learning understanding follow-up, coaching follow-up.

- Identify specific needs for improvement to enhance staff skills in line with market/network objectives.

- Share training practices and tools with HQ, to guarantee message consistency and resource optimization.

KEY RESPONSIBILITIES:

1. Develop Service Excellence

- Promote Piaget team selling ceremony across all networks (internal or external) to improve client’s satisfaction and efficiency

- Work closely with the retail team on the follow up of the mystery shopping results and support retail to improve Japan results in internal boutiques

- Continuously monitor the quality of the Piaget Selling Ceremony implemented by all internal and external boutique members and take appropriate measures to reach excellence  

- Collaborate with external partners when needed to analyze our selling teams’ strengths and challenges. Organize workshops and role-play sessions on a regular basis.

2. Be a trainer/coach

- Coordinate with HQ training team to gather all available content and ensure a proper, qualitative translation in Japanese language

- Build your annual training program (novelties, e-training, collection launch, specific local). Plan, organize and coordinate all training according to the budget, and follow it.

- Train all teams on selling speech (Maison, creation watches, jewelry, High jewelry), know-how knowledge and selling ceremony, Piaget Art of Sharing, …

- Coach our sales teams:

• 60% of time to be in Boutiques to create an in-boutique training dynamic.
• Conduct role-play to stimulate the teams to always do better than necessary, as per Piaget’s motto.
• Follow-up the implementation of Maison standards related to client experience

• Ensure both office and sales teams join and complete the available training programs

3. Be a network animator

- Once aligned with HQ and local stakeholders on priorities, define your way to animate your teams/networks.

- For retail, create initiatives, leveraging HQ teams, if needed be, to stimulate and enrich them: best practices sharing, community building activities, gathering, etc.

- For partners, leverage all training and learning tools available and make sure programs are completed by our watch dealers’ teams

 4. Be a Piaget expert

- Learn and know Piaget history, creations and on-going Brand activity to share with the local sales team.

- Constant check of the competition environment: know the key players in the markets in terms of product offer and Piaget competitive advantage.

- Learn and share with WW training community: yearly Train the trainer, monthly Trainers’ calls.

CANDIDATE PROFILE

PROFESSIONAL SKILLS:

- A minimum of five years in training or sales in luxury activities (retail or service) is required.

- Work autonomously with good organizational skills.

- Fluent in Japanese and business level in English.

PERSONAL QUALITIES:

- Excellent presentation

- Excellent public speaker

- Excellent communicator with vast intercultural competences

- Natural leader with a sense of empathy

- Natural client-centric mindset