Operations Manager, Canton Road

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You possess solid experience in luxury retail, and gemology knowledge would be an advantage. You demonstrate proven expertise in monitoring sales team performance and retail KPIs, as well as the ability to define and implement individual development plans. You are adept at working effectively in complex and multicultural environments.

You have a results-driven and customer service-oriented mindset, coupled with the ability to adapt your behavior to various scenarios, and exceptional organizational skills with keen attention to detail. Furthermore, you excel in communication and interpersonal skills, mastering English, Cantonese, and Mandarin.

What are we expecting from you?

Reporting to the Boutique Director of Canton Road, you are responsible for daily boutique operational work. To optimize the operational efficiency and ensure the proper implementation of Maison’s retail guideline and procedures, in order to maximize the business and team potential. To that extent you will:

• Operations & Compliance: Oversee all back-office activities, including stock management, cash procedures, and document handling. Act as a key user for SAP and digital tools, ensure adherence to retail procedures, manage boutique expenses, and provide essential reporting.
• Customer Service Excellence: Drive and ensure high standards of customer service, acting as a referent for all CS activities, resolving client issues, and performing direct customer service as needed.
• Team Leadership & Development: Manage back-office staff, contribute to recruitment and integration of new team members, and actively animate the team through effective communication and information sharing.
• Brand & Product Expertise: Support event organization and maintain comprehensive knowledge of High Jewelry, Jewelry, Watchmaking, and Stones.
• Seamless Client Journey: Coordinate omnichannel activities to ensure a smooth and integrated client experience from orders to appointments and shipping.
• Performance & Client Management: Monitor performance and KPIs, and effectively handle and resolve client-related issues.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the Retail HRBP, Human Resources Manager HKMO, the Boutique Director of Canton Road and the Area Manager HK.