Operations & Distributions Executive (UAE National, Fixed Term)

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

HOW WILL YOU MAKE AN IMPACT?

As Operations & Distribution Executive, you will play a key role in ensuring the smooth, accurate, and efficient flow of Cartier’s daily operations. You will support the UAE Operations & Distribution Manager in maintaining excellence across stock management, logistics coordination, and order fulfillment, ensuring our boutiques and partners receive the highest level of service.

You will collaborate with internal teams across Supply Chain, Finance, IT, and Logistics to ensure operational agility, precision, and customer satisfaction, key pillars of Cartier’s excellence.

WHAT WILL BE YOUR MISSION?

You will support the following areas:

Supply Chain Tools & Coordination

• Act as a key user for stock availability and firm order tools.
• Manage after-sales service tools related to shipment discrepancies and quality claims.
• Monitor replenishment systems, raising alerts to ensure smooth product flow.

Customer Service Excellence

• Ensure stock requests are reviewed and responded to within 24 hours.
• Oversee order fulfillment and delivery lead times, coordinating with all stakeholders to ensure timely execution.
• Communicate proactively on delays or issues and collaborate cross-functionally to resolve them.
• Follow up on shipment claims, ensuring timely closure and customer satisfaction.

Sales Administration

• Support invoicing strategies, returns operations, and rebalancing in coordination with the operations team.
• Manage novelty orders for suppliers and clients in SAP according to launch plan targets.
• Assist in marketing stock requests and activations as per campaign timelines.
• Ensure accuracy of operational data in SAP (GI dates, stock adjustments, backorders).
• Conduct regular stock reconciliations and system updates for boutiques.

Reporting & Analysis

• Support the Operations & Distribution Manager in compiling operational data and preparing reports, analyses, and presentations.
• Assist in identifying potential supply chain risks and recommending process improvements.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

To thrive in this role, you should demonstrate:

• A degree in Business, Industrial Engineering, or a related field.
• At least 1 year of experience in a Supply Chain or Operations role.
• Strong analytical and organizational skills with attention to accuracy and deadlines.
• Proficiency in Microsoft Excel and familiarity with SAP.
• Excellent communication and stakeholder management skills.
• A collaborative, pragmatic, and agile mindset.
• Fluency in English.

WHAT DO WE OFFER

A collaborative and inclusive environment with exposure to regional and cross-functional teams, continuous learning, and career development opportunities within Cartier.

YOUR JOURNEY WITH US

Selected candidates will be contacted by the Talent team for an initial conversation, followed by interviews with the Marketing Manager and HR team.

#Richemont #WeCraftTheFuture