Online Retail Operations Excellence Manager

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

[1year Contract Position]

You have extensive experience in an E-Business Operation (luxury / consulting / retail is a plus).

You are proficient in SAP and Excel query skillset and adaptable to running different systems.

You have strong business process understanding.

You have proactive and “Can-do” attitude.

You have excellent communication skills in Korean and English.

What are we expecting from you?

• Build expertise of eBusiness systems & flows: You will understand the systems to manage online orders in order to identify frictions and any enhancements needed. You will implement & iterate the business rules in line with HQ guidelines and propose evolutions & discuss with the region when business rules need to be adapted. You will manage the implementation of new processes and systems as a system key user.
• Guarantee the execution of all eBusiness services in the market: You will build a strong relationship with all stakeholders and internal partnerships (anti-fraud, logistics, retail, supply chain, etc.). You will ensure the setup and availability of components needed to fulfill the orders and manage arbitration for online order stock requests locally.
• Identify new ways to elevate the client experience and escalate to HQ: You will understand the customer journey and the delighters for our clients as well as the performance of our online retail boutiques within the market & take into account the local specifics. You will analyze new services/projects and support client engagement activities (organization, materials etc.).
• Enhance the excellence of the Maison image in the market: You will create a competitive advantage vs others luxury Maisons from payment to delivery/fulfillment.

More than a role…. We recruit for a career! 

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the local Senior Online Retail Manager, local Talent Acquisition Manager, local Retail Director, local Senior Human Resources Manager.