Online Retail Operations Assistant Manager

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

• Do you have an analytical mindset with problem-solving skills that is client & service oriented?
• Do you have good communication, collaboration, organizational and synthesis skills?
• Are you able to work in a complex and multicultural environment, and propose solutions considering their impact?
• Do you have experience in online retail business (operations and project management is a plus) ?
• Are you experienced with enterprise IT Systems knowledge (SAP is a plus)?
• Do you have native Japanese & business English fluency?

If this is the case, then we would love to hear from you!

What are we expecting from you?

With the growing and dynamic context for Online, the Online Retail Operations Assistant Manager supports the efficiency of the day-to-day operational activities and becomes the key connector between our online retail boutiques (Web, CRC, Omnichannel) and cross departments.

• You will develop news ways to elevate the online client experience locally by understanding the customer journey, considering local specifics and evolving client needs.
• You will support the execution of all Online Boutique services to manage arbitration for online order stock requests, ensuring the setup and availability of components needed to fulfill the orders for the markets.
• You will provide expertise of online system & flows by understanding the the key systems used on daily basis to manage and fulfill online.
• You will consolidate & challenge requests, solve friction points, business rules evolutions requests, and check with Inter when necessary & adapt when relevant.
• You will support the implementation of new processes & systems manage implementation.

More than a job …We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. 

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The Recruitment Process:

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet with HR, Online Retail Senior Manager, Regional Retail Director, and Japan President.