Montblanc Retail Manager

Job description

MAIN PURPOSE

 

Retail Manager’s key responsibility is to define, propose and continuously animate the Japan retail network to reach sales and qualitative targets.

He/she is responsible for both the construction and execution of annual sales targets for Retail Boutiques, planning actions to support annual objectives, as well as the brand’s long-term development.

Specifically, it is the Retail Manager’s responsibility to pro-actively direct retail boutique development in accordance with brand guidelines and commercial objectives.　

 

KEY RESPONSIBILITIES

 

1. Supervision of Retail Boutiques

·  Formulate annual sales objectives and implement strategies to achieve them.
·  Be a brand ambassador in Japan. Build strong relationship with VIC clients, landlords and department stores (incl. gaisho).
·  Manage, in collaboration with other departments, action plan per boutique, fairs, events and other activities to achieve quantitative and qualitative objectives.
·  Manage, in collaboration with other departments, the cost structure linked to retail actions: Opex, Capex and A&P, in order to achieve budgeted cost levels and net contribution objectives.
·  Ensure that Montblanc retail network is optimized to reach expected brand visibility and market coverage.
·  Collaborate to all negotiations with department stores on terms and conditions.
·  Keep a strong awareness of the competitive environment, and competitors’ activities.
·  Define boutique managers objectives and track results on a monthly and yearly basis.
·  Ensure that all clienteling and CRM activities are well implemented and followed within retail network.
·  In collaboration with training department, ensure that actions to improve customer journey are well implemented and monitor key indicator (i.e. NPS score, mystery shopping results)

 

2. Reporting

·  Provide monthly reports to the Montblanc management committee on retail performance vs targets, together with qualitative and quantitative comments on performance, activities, plans and competitive environment.
·  Provide annual budget presentation outlining state of the business, achievements for the year, and plans and objectives for the following year.
·  Prepare monthly boutique managers meeting.

 

3. Management of staff

·  Assess subordinates’ strengths and weaknesses and encourage their professional development in collaboration with training department.
·  Formulate and implement competency development plans with future vision that incorporate the wishes of subordinates.
·  Design fair division of duties, clarify targets, delegate responsibility, and develop consciousnesses to maximize demonstration of each person’s capabilities.

 

4. Required competencies

·  3-5 years retail manager experience in Retail industry. Luxury brand experience preferable.
·  Deep understanding of retail business and fashion and department store industries.
·  Business level of English preferable
·  Ability to collect and synthesize quantitative and qualitative data
·  Effective team player and networker
·  Strong interpersonal, communication, and client orientated skills
·  Strong sense of integrity
·  Digital acumen
·  Entrepreneurial Spirit and customer Focus
·  Managing & Developing Teams