Materials Administrator

Job description

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, watches, fashion and accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

 

Materials Administrator, Richemont, Head Office

 

 

Main Purpose

 

Perform daily tasks within the Materials Department and work on projects through completion for the Customer Service Department, with the ability to cross-train in other departments and assist with tasks in other departments, as needed for the business. 

 

Primary Duties and Key Responsibilities:

·  Participate in the daily process of shipping outbound goods/repairs.
·  Responsible for the daily process of receiving inbound goods and/or repairs.
·  Direct procurement process from start to finish (receipt & usage in SAP).
·  Generate weekly reports to follow up on all repairs waiting for parts, follow up with US spare parts team and update ETAs.
·  Generate GIT report daily to follow up on goods in transit to CAS1 platform.
·  Process Parts Delay status report from Network support team.
·  Provide parts to the workshop to support repair activities.
·  Adhere to the continuous production of work based on established guidelines for repair ship dates and/or Managers/Supervisors direction, as well as exceptions related to VIP repairs, must-ships, warranties, etc.
·  Place orders for and distribute spare parts/straps to subcontractors and authorized service accounts.
·  Sales orders for wholesale accounts and dealers, movement exchanges, reception of inbound deliveries on day of arrival, unless otherwise communicated and approved by Supervisor.
·  Place purchase orders for specific articles not stocked at CAS1 to meet the brand(s)’ objectives with consistent follow-up (i.e. straps, buckles, refills, consumables, etc.)
·  Maintain an organized, clean, and accurate inventory of CAS1 parts stock.
·  Participate in annual inventory cycle count to ensure a full and accurate count of all inventoried items at CAS1.
·  Provide assistance on resolving customer service issues as relates to parts availability or parts delay.
·  Create and maintain spare part kits for all brands.
·  Perform SD (sales & distribution) functions for Materials department activities including invoicing and shipping.
·  Process intercompany goods transfers and de-stocking CAS1 inventory.  
·  Communicate with Canadian dealer and boutique network to provide product information with regard to accessory/strap orders( phone and email inquiries, orders)
·  Assist watchmakers with product information as needed.
·  Any other customer service or logistics duties pertaining to the operation of our Service Platform as required or warranted.

What about you?

·  University or college degree/diploma preferred.
·  1-2 years of experience in a similar position
·  Working knowledge of shipping, receiving, and international exports is a requirement
·  Proficient at Excel, Word, PowerPoint
·  Proficient in English, verbal and written
·  SAP knowledge is an asset
·  Ability to work under pressure and handle multiple responsibilities at once
·  Consistently maintain a clean and organized workspace in all areas.
·  Ability to maintain confidentiality and discretion in work efforts

 

We Offer – Canada

 

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

 

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.

 

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.