Sales Advisor - Chloe, Sydney

Job description

BE PART OF HISTORY! Embrace the free-spirited femininity of Chloé in our new Sydney boutique! We're seeking a Sales Advisor to embody our brand and create a truly exceptional shopping destination. 

 

 

HOW WILL YOU MAKE AN IMPACT?

A Chloe Sales Advisor is an ambassador of the Maison, who actively welcomes every guest into the Chloe family. As a Sales Advisor, your role is to act as a trusted advisor and a reliable team player that thrives to provide the most seamless client experience whilst delivering sales productivity.

 

·  Client Relationship Management:
·  Cultivate and maintain strong, lasting relationships with Chloé clients through personalised service and proactive communication.
·  Utilise CRM tools and strategies to identify, engage, and retain high-potential clients, driving sales and achieving targets.
·  Proactively manage client appointments and follow up on inquiries to ensure exceptional customer satisfaction.
·  Omnichannel Business Partnership:
·  Serve as a brand ambassador, demonstrating expert knowledge of Chloé products and services across all channels.
·  Drive sales by mastering omnichannel tools and providing seamless customer experiences.
·  Actively participate in training and commercial activities, supporting the team in achieving boutique and individual goals.
·  Operational Excellence:
·  Maintain a luxurious and inviting store environment, adhering to visual merchandising standards and brand guidelines.
·  Ensure efficient after-sales processes, proactively addressing client concerns and resolving issues promptly.
·  Support the management team in daily operations, including inventory management, loss prevention, and compliance with Richemont policies.

 

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

·  An experienced Sales Advisor / Stylist with a proven track record in luxury retail.
·  A strong team player with excellent communication and interpersonal skills.
·  A results-oriented individual with a passion for exceeding targets.
·  Deep understanding of CRM strategies and clienteling techniques.
·  An individual committed to providing exceptional customer service and building lasting relationships.
·  Strong operational skills and attention to detail.

 

HOW DO WE KEEP YOU SMILING?

As a significant member of the Chloe community, you are also part of a much bigger family at Richemont.

We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

 

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers:

·  Initial screening call with Richemont Talent Team
·  Interview with the Hiring Manager
·  Interview with the HR Manager
·  Interview with the Regional Team