Junior IT Analyst - Temp

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Junior IT Analyst - Temp

Incident Mgmt & Service Delivery| Shelton, CT

Reports to: Senior Manager, IT Services

Role Overview

The Junior IT Analyst provides foundational technical support for Americas boutiques and offices, assisting with day-to-day troubleshooting and service requests under the guidance of senior team members. This role supports the Level 2 Incident Management & Service Delivery team by handling routine tasks, escalating more complex issues appropriately, and ensuring users receive timely, quality assistance.

This entry-level position offers exposure to enterprise IT operations while focusing on learning, following established procedures, and developing technical proficiency.

Responsibilities

User Support & Ticket Handling

• Provide basic level‑1.5 / junior level‑2 support for common issues related to company computer systems, software, and hardware.
• Monitor and respond to requests submitted through ServiceNow, escalating issues to senior analysts when needed.
• Follow documented troubleshooting steps and use available knowledge base articles to assist with problem resolution.

Technical Assistance

• Assist with hands‑on or remote troubleshooting of Windows PCs, laptops, tablets, and standard peripherals.
• Provide initial triage for mobile device issues (iOS/iPadOS) before routing to senior L2 specialists.
• Support routine onboarding/offboarding tasks such as account verification, equipment preparation, and checklist‑driven activities.

Documentation & Process Support

• Update tickets with clear notes and user communication.
• Contribute to basic documentation updates (e.g., correcting KBs, adding steps, reporting outdated content).
• Assist senior team members with scheduled tasks, inventory checks, and small operational activities.

Collaboration

• Work closely with senior IT analysts, the Global Service Desk, and HR partners to ensure smooth delivery of services.
• Ask for guidance appropriately and follow established escalation procedures.

Qualifications

Technical Skills (Foundational Level)

• Basic understanding of PC hardware, software installation, and troubleshooting.
• Familiarity with Windows 10/11 and Microsoft 365 applications.
• General awareness of networks (DHCP/DNS concepts are helpful but not required to configure).
• Exposure to Active Directory concepts (unlocking accounts, password resets, group lookups).
• Interest in learning mobile device management (MDM) and enterprise tools such as Citrix and Cisco Meraki.

Professional Skills

• Strong willingness to learn new technologies and follow standard processes.
• Good communication skills with both technical and non‑technical users.
• Organizational skills and attention to detail.
• Basic analytical and problem‑solving capabilities.

Preferred but Not Required

• Experience in a help desk, internship, or customer‑facing technical role.
• Familiarity with onboarding workflows or identity management concepts.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.

#Richemont #WeCraftTheFuture