Head of Logistics Excellence Center

Job description

Head of Logistics Excellence Center

 

CONTEXT

As the Head of Logistics Excellence Center, you will lead the Logistics Excellence Center to define, improve, deploy and anchor logistics standards, capabilities and end-to-end operational projects. You will ensure process excellence, enablement, innovation, standardization and field readiness in Regional operations across warehousing, transport, and import-export/customs - in close collaboration with Group Logistics, Regions, Maisons, Group Platform and other Group Functions.

 

HOW WILL YOU MAKE AN IMPACT?

·  Define and Evolve the Logistics Operating Model (LOM)
·  Define, document, and maintain logistics standards and processes (internal/external warehousing, transport, import-export/customs)
·  Ensure Group logistics operating model framework is clearly governed and consistently applied across systems, Regions, and Functions
·  Monitor adherence and identify deviations to drive corrective action and improvement
·  Assess capability maturity and identify gaps to steer the LOM evolution roadmap
·  Contribute to strategic prioritization and coordinate the design of major process evolutions (e.g. Outbound, Planning & Scheduling, etc.)
·  Drive continuous improvement initiatives to adapt standards and practices based on Regions feedback, performance results, Maisons/business needs or regulatory changes
·  Structure and Drive Deployment and Enablement in Regions
·  Coordinate the deployment of new processes and capabilities in strong collaboration with Regions
·  Lead enablement efforts, including training, coaching, and change management support to the Regions, to embed standardized processes and ensure field readiness
·  Support Regions in structuring the local operating model governance: define roles & responsibilities, capability relays, and organizational set-up (SME, experts, project and tests management, etc.), to apply and monitor the LOM in the field
·  Foster co-construction with Regions to determine where logistics standards apply as-is and where local adaptation and evolution are needed. Capture best practices and reintegrate into the core model
·  Promote continuous learning and knowledge transfer through “train the trainer” approach and upskilling initiatives
·  Foster Innovation and Digital Logistics Capabilities
·  Identify, assess, and promote digital and operational innovations (automation, digital tools, low-code/no-code, etc.), in partnership with Group Platform
·  Test and pilot new solutions in collaboration with Regions, Product owners, and coordinate scalable deployments where value is confirmed
·  Capture regional innovations and best practices, evaluate their potential, and integrate validated approaches into the Logistics Operating Model (LOM)
·  Work closely with Group Platform on tool design, ensure usability, and align governance with logistics priorities  
·  Support the development of digital maturity and innovation mindset across the global logistics community
·  Lead and Support E2E Operational Projects
·  Lead the implementation of end-to-end logistics initiatives (e.g. warehousing process upgrades, TMS, GTS E4H roll-out, Maisons Gemini integration, etc.)
·  Ensure full alignment with the Group Logistics Operating Model throughout project lifecycle
·  Mobilize the appropriate mix of BPOs and Project Managers depending on project complexity and required capabilities
·  Participate in project governance bodies (e.g. project steercos) to represent logistics process ownership and ensure consistency of decisions
·  Collaborate with Group Platform to ensure that business needs are well translated into system requirements
·  Facilitate coordination across Group Logistics, Regions, Maisons and Group platform stakeholders to secure adoption and operational impact
·  Build, Lead and Develop a High-Performing Team
·  Manage a diverse team of BPOs and Project Managers across three pillars:
·  Standards & Continuous Improvement
·  Regional Enablement & Training
·  Innovation & Technology
·  Ensure clear team structure, role clarity and governance within the team
·  Support individual development and promote collaboration, expertise sharing and cross-learning across the global network
·  Promote a continuous improvement mindset by encouraging regional ownership, scaling relevant practices, and leading transversal improvement initiatives when standardization or broader alignment across Group Logistics is needed
·  Support Transformation Roadmap Execution
·  Contribute to major logistics transformation programs by bringing process leadership, operational insight, and coordination support
·  Ensure transformation initiatives align with the Logistics Operating Model and are sustainably embedded in operations
·  Ensure Logistics Excellence Center act as a partner to Transformation program managers, PMO, and Business Performance teams to reinforce process coherence and operational readiness

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

·  Deep end-to-end logistics knowledge: warehousing, transport, import/export-customs
·  Process design and improvement methodologies (VSM, Lean, Kaizen, etc.)
·  Change management skills
·  Experience in training design and deployment
·  Solid knowledge of logistics information systems (SAP EWM, TMS, GTS, WMS, automation tools, etc.)
·  Project management skills (planning, resource allocation, governance, risk management)
·  Leadership by influence – ability to federate experts and regional actors around common standards
·  Pedagogical mindset – able to coach, explain, and simplify complexity
·  Empathy and listening – understands operational realities across Regions
·  Change enabler – able to support mindset shifts and remove roadblocks
·  Strategic thinker with hands-on attitude – balances long-term vision and operational delivery
·  Resilience and diplomacy – manages resistance and conflict in a multicultural, matrix environment
·  Collaboration builder – connects central, regional, and Maison actors effectively

 

WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. 

- We value freedom, collegiality, loyalty, and solidarity.
- We foster empathy, curiosity, courage, humility, and integrity.
- We care for the world we live in.

 

YOUR JOURNEY WITH US

1. If your application is selected, our Talent Acquisition Partner will reach out to you shortly for an introductory call.

2. As a next step, you will have interviews with the Logistics Business Capabilities Director, and any relevant internal stakeholder. Also, you will have a final interview with our HR Business Partner.