Head of High Jewelry and Exclusive Creations

Job description

MISSION

 

The Head of HJ and Excl creations is a brand ambassador of Piaget inside and outside the Boutique by ensuring a top-level service for each client. She/He is reporting to the Commercial Director and HQ High Jewellery Team.

 

She/ He is responsible to achieve sales and exceed sales targets set up Mainland China, in collaboration with all commercial team.

She/He ensures a unique client experience before, during and after a sale, in or outside the boutique. She/He must implement a commercial action plan to develop High Jewellery clients and sales.

She/He participates to High Jewellery events of Piaget, in this context, the High Jewellery Sales Manager is required to travel regularly and has a budget to manage.

 

She/He is a High Jewellery referent all around the world with clients or in any relationship with the Maison. Is part part of HJ Committee & Community.

 

 

KEY RESPONSIBILITIES

 

 

Sales Performance & Service:

• Delivers a unique 360° client experience during a sale in and outside of the boutique (incl events)

• Anticipates and organizes HJ & Exclusive Creations presentations and previews

• Perfectly manages all sales related steps, from pitching to closing.

• Adapts to clients’ needs and motivations, manages up-selling

• Strives to always surpass and exceed client expectations

• Acts as a privileged contact on related CS topics and knows how to handle them

• Proposes and develop special orders regularly

• Participates to all HJ brand events as wells as client events.

• Manages outgoings budget and travels plan

• Forecasts and delivers the HJ & Exclusive Creations target – to be discussed with sales teams and management

 

 

Clients’ Relationship & Development:

 

• Nurtures exceptional client relationships to maintain and enhance client loyalty within her/his portfolio

• Establishes action plans and strategies to develop the client portfolio to treat existing clients, upgrade potentials and regain lost clients

• Develops the client portfolio by networking & hunting outside the boutique (including partnership developments)

• Uses the yearly activation calendar to organize individual client journeys

• Resolves client’s complaints with the highest professionalism, promptly and successfully by investigating problems, developing solutions and making appropriate recommendations.

 

 

Operations:

• Finalizes sales in SAP system in collaboration with the boutique and the Retail coordination

• Controls discounts and contracts with business introducers following Brand guidelines

• Works in collaboration with operations and HQ HJ teams on the supply needs: model stock, routing packs, target consignment, clients viewing, etc…

• Supports the Boutique Management in any back of house/ administrative operations related to this category

 

Ambassador role:

• Local Head of the China HJ Committee

• Represents the Maison in all possible Brand events or non-brand High Profile events

• Provides feedback, contributes in suggesting ideas and recommendations to the Management team in order to achieve improvements in all aspects of the High Jewellery business.

• Shares skills to develop the HJ Specialists and Experts (work in pairs)

 

High Jewelry Community:

- Contribute to the HJ Community by sharing and coaching on a daily basis:

o Sales targets and associated action plans

o Best Practices

o Client Feedback

o Market/Competition insights

o Strategic topics regarding HJ or HTI (coming from HQ or Local management)

- Lead and organize with HJ team all HJ Community activations/trainings/presentations….

- Present and animate the HJ Community, on a regular basis, on HJ/HTI specific topics with support from HQ & Ambassadors.

 

SKILLS

 

Professional:

 

A MUST:

 

Exceptional interpersonal skills and proven success in Clients relationship development and clients recruitment.

 

Strong affinity with the luxury world, at ease in the (U)HNWI community.

 

Entrepreneurial mindset, strategic no-limit thinking.

 

Ability to work independently, strong organizational & analytical skills

 

Excellent communication skills

 

English speaker

 

Well-groomed and demonstrate an attitude of professionalism, conscientiousness and reliability.

 

Computer Knowledge in Microsoft (PPT and Excel); knowledge of SAP is a plus.

 

A PLUS:

 

Highly connected (with existing portfolio of clients & partners).

 

Personal:

 

Enthusiastic, self-confident and self-motivated with positive attitude at all times.

 

Extravert, emotional intelligence.

Result driven and solution-oriented

Successfully able to handle multiple demands and competing priorities.

Have a strong attention to details.

Flexible, embrace and manage change.