Flagship Boutique Director

Job description

MAIN PURPOSE

Your mission will be to craft within the Flagship boutique  a universe that will deliver a One Of Not Many memorable client experience, creating  fulfilling employee experience, and implementing  a strong clientelling approach to drive ambitious and sustainable business results.

 

KEY RESPONSIBILITIES

 

Business development:

·     Strongly contribute to grow Brand’s reputation and desirability by targeting overall business growth with both local clientele and clients from broader geographical area
·     Explore partnerships and collaborations to enhance the boutique positioning and offerings, such as exclusive product launches and exclusive events
·     Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors

 

Clienteling:

·     Have a strategic clienteling approach focusing on the recruitment of clients
·     Master exclusive services and experiences, host special events or previews to recruit and engage clients
·     Lead by example and develop individual relationships with clients and prospects, to develop and maintain a consistent and premium Brand experience
·     Drive and monitor all CRM and clienteling initiatives in collaboration with the boutique team
·      Build and develop the VVIP database.

 

Boutique performance and operations management

·     Reach quantitative and qualitative targets in line with Brand objectives
·     Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets
·     Drive, monitor and report Performance. Develop and share an in-depth knowledge of the boutique business
·     Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
·     Drive the changes and ensure adoption of new tools & services
·     Manage boutique operations in accordance with Brand and group compliance policies
·     Ensure that all Brand and Richemont  procedures are perfectly followed to enable the team to perform at their very best on the shop floor

 

Represent Brand identity - Act as a Maison ambassador

·     Be responsible of making the flagship boutique the showcase of the Brand in the market, fully expressing it identity and values
·     Be an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
·     Be the ambassador and key contact person for all interactions with the Group and International HQ (to present the boutique, organize visits and events…)
·     Adhere with Passion to the values and rituals of presentation established by the Maison

 

Team Management & People Development

·     Design the optimum organization, recruits the right profiles, and ensures proactively talent pipeline in your boutique
·     Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns
·     Identify and define team’s training need, ensuring a singular and adapted development plan is curated & communicated accordingly to each team member
·     Develop a business-oriented approach in your boutique through regular role plays and on spot coaching, to consistently improve individual and team performance
·     Coach, train, motivate and lead by example with a high degree of professionalism
·     Provide to the team a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagement
·     Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison
·     Drive performance management to achieve KPI’s and perform above expectations