CRM Trainee

Job description

Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times.

The Maison’s unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary.

The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition.

Key Responsibilities:

Dashboard & KPIs Review: support in monitoring CRM monthly performance; review and refine KPIs to align with business objectives through data visualization tools; provide support on ad-hoc market requests.

CRM Calendars: assist in CRM Campaign creation through Salesforce and monitoring the alignment of markets’ yearly event calendars.

Salesforce operational support: follow onboarding processes for new members; support in specific market requests mainly on store activations; provide assistance with one-to-many communications.

Newsletters & Customer Journeys: contribute to the design and optimization of Customer Journeys and ad-hoc Newsletter sendings.

Training: assist the team in Product and CRM training activities, mainly towards market counterparts and boutique staff.

Website catalogue management: support the team in uploading materials (products/descriptions) in the current PIM/DAM and keep the system aligned with current product offering.

Requirements:
Preferred previous experience in CRM, Clienteling, or Data Management within a retail or luxury environment.
Previous knowledge of Salesforce (mandatory).
Previous experience with Power BI or similar data visualization tools (nice to have).
Analytical mindset, attention to detail, and project management skills.
Excellent communication and collaboration abilities.
Fluent in Italian and English; other languages are a plus.