CRM Coordinator - UAE National

Job description

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates  exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

Client Data Management/ Prospecting Strategy & Recruitment

• Maintain accurate and up to date client profiles.
• Ensure accurate and high-quality client data capture in View
• Support the team in actively recruiting new prospects through walk-ins, referrals, and client networks
• Ensure each sales associate actively contributes to prospect acquisition targets
• Monitor and drive consistent prospect database growth

Appointment (Rendezvous) Management

• Coordinate and manage client appointments for product discovery, high value sales and events
• Ensure each sales associate contributes to weekly appointment targets
• Maintain an organized appointment calendar to optimize boutique traffic

Conversion & Client Journey

• Support the team in achieving a targeted conversion rate from appointments to sale
• Assist in preparing clients before visits (preferences, selection, communication)
• Ensure structured post-appointment follow up to maximize sales and retention

CRM Operations & Campaign Support

• Maintain accurate client profiles, ensuring data completeness and quality
• Support execution of CRM activities such as client outreaches, events and launches
• Track participation and engagement

Performance Tracking & Reporting

• Monitor and report on: Prospect Recruitment; Number of appointments; Show up rate; Conversion rate as specified by CRM department
• Provide insights to improve boutique performance

Team Support & CRM Discipline

• Encourage consistent CRM usage and clienteling practices
• Support onboarding and guidance on CRM best practices
• Act as a point of reference for CRM related activities