Commercial Operation Manager (m/f/d)

Job description

Your Tasks:

 

·  Develop, motivate and elevate a high performing team of operations coordinator(s) and trainee(s)
·  Manage and implement operational strategic projects, collaborating with local and international stakeholders in all distribution channels
·  Identify and implement solutions with the Business Excellence team to optimize Boutique operational efficiency, streamlining front of house and back of house processes
·  Collaborate with cross-functional teams (merchandising, finance, Boutique experts) to improve inventory flows, delivery of goods and minimize discrepancies
·  Manage selling costs budgets of the Boutiques
·  Drive initiatives to enhance exceptional clients’ services and consistency with the Maison’s standards
·  Coordinate and develop the communities of experts: key-users, administrators and omni-channel ambassadors
·  Ensure compliance with the group and brand procedures. Implement new regulations and policies by training the Boutique teams and coordinating with External Boutiques and Watch Specialists
·  Oversee implementation and performance of digital tools dedicated to internal communication, stock management and sales processes
·  Work closely with the Boutique experts ,Cartier and Richemont colleagues on audit findings, developing and implementing action plans
·  Manage operational aspects of Boutique renovation projects with SDP department, including on-site tasks management 

 

Your profile:

 

·  Experience in luxury retail industry with unversity or business school background 
·  Excellent communicator and People orientated and empathetic training partner
·  Entrepreneurial mindset & solution oriented and creative mindset
·  Hard working and relentless in the pursuit of excellence with a never give up approach and comfortable in travelling in our decentralized market
·  Fluent in German and English