Client Service Administrator (1 year contract)

Job description

We are looking for a Client Service Administrator to join us at our Cartier ION Orchard Flagship Boutique to be a star player to the team and effectively contribute to the success of our brand. If you have a heart for luxury jewellery and passionate in serving people, we welcome you to apply now!  

 

HOW WILL YOU MAKE AN IMPACT?   

 

·        As an exciting role at the cross-road of Richemont Customer Service platform and Cartier Flagship Boutique life , you will be an Ambassador of the Maison and you will respect the image and the client service policy of the Maison 

·       You will also support our Customer Service platform to issue Cartier cost estimations and raise further requests/appeal to CS Headquarter (WISE )

·       You will work closely with Boutique teams to ensure close daily Repair Order management , by sharing relevant CS information, providing latest Repair Order status/updates, following-up on sensitive cases.

·       Working closely with the CS Manager, you will ensure regular communication to provide feedback and ideas/initiatives on client service excellence and client satisfaction

·       You will organize, follow-up and maintain all administrative documents related to Repair Order and CS stock & tools (Sales, transfers, orders…).

 

HOW WILL YOU EXPERIENCE SUCCESS WITH US?   

 

We believe in shared success and understanding that with your actions you elevate your team and brand.  

 

To contribute to team success, you: 

·        Excellent verbal and written communication skills  

·        Very rigorous, strong organization skills, Interpersonal skills, empathy, , strong solution driver, client focused and good team-player 

·        Knowledgeable about Watchmaking is a plus

·        Prior knowledge and usage of SAP & MS office is a plus

 

HOW DO WE KEEP YOU SMILING?   

·        A great opportunity to be a part of a dynamic and diverse team that goes the extra mile to uphold outstanding service for our beloved clients 

·        This role will also help deepen your knowledge of luxury whilst enhancing your expertise in boutique operations, sales and client services

·        Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level 

 

YOUR JOURNEY WITH US:   

·        After being shortlisted, you will first meet the HRBP to get to know YOU and give you a preview of the team dynamics and company culture  

·        Subsequently, you will be meeting with the Boutique Director to dive deeper and assess your fit to this role. He/she will also share potential growth opportunities should you be successful in this position 

·        Finally, you will meet with the Commercial Director to find out more about how we operate and an opportunity for you to ask questions about the business and the Maison.