Client Experience Executive 1

Job description

Role Summary

The Client Experience Executive plays a vital support role in enhancing and executing Client Experience projects (in boutique across internal and external Partners) as well as for  regional activations.

This position involves a balance of problem solving skills, initiating ideas, execution and evaluation / reporting of client-facing initiatives, all while embodying the luxury values of the Maison.

 

Key Responsibilities

Data driven, analytical Tasks

·  Conduct end-to-end analysis of client-facing initiatives to assess engagement, impact, and opportunities
·  Collaborate with relevant stakeholders to manage tools and report on KPIs
·  ROI analysis across all stages of activations
·  Translate data into actionable insights and recommendations to elevate personalization and overall client experience
·  Work closely with the Hospitality Manager and Boutique teams to monitor individual client follow-up and track outcomes
·  Maintain a strong understanding of retail performance metrics and contribute insight-driven inputs that support business decisions and client experience

 

Client Experience Tasks

·  Focus on Client activations (IBs & EBs), including supplier research, planning, and coordination with stakeholders
·  Collaborate with Hospitality Manager for Activation calendars for Suite 1755
·  Across all activations, follow up with team on client follow up
·  Lead, together with Marketing support, in following CI Guidelines for above executions
·  Contribute to redefining the client experience across boutiques (e.g. MOE, Dubai Mall, KSA).
·  Initiate ideas, support supplier research for creative concepts and activations

 

 

Organizational Tasks

·  Coordinate logistics and bookings for key calendar dates such as: Watches & Wonders, Cabi Roadshows, international HQ Events
·  In Cooperation with HQ and local agencies, plan and organise Client Manufacture visits
·  Support seasonal client gifting and greeting campaigns (CNY, Ramadan, Diwali, Mid-Autumn, etc.)

 

Key Matrix

·  CRM KPI analysis and insights
·  Execution of BTQ activations
·  Execution 1to1 Client treatment for HQ provided treatments

 

 

 

Required Skills & Qualifications

·  Understands how client experience connects to business performance in a luxury retail environment
·  Comfortable working with KPIs, retail performance metrics, and customer engagement data
·  Ability to synthesize qualitative and quantitative feedback to inform insights
·  Creative thinker, with the ability to contribute new, locally relevant ideas that shape client experiences
·  Highly organized with strong attention to detail; able to manage multiple tasks simultaneously and meet tight deadlines
·  Proactive and solution-oriented mindset—takes initiative and ownership of responsibilities
·  Strong interpersonal and communication skills; comfortable interacting with different stakeholders at office and BTQ level as well as suppliers
·  Team player, who thrives in a collaborative environment, but can also work independently
·  Comfortable in fast-paced, high-end retail environments with shifting priorities
·  Bachelor’s degree in business, marketing, hospitality, communications, or a related field
·  Proficiency in Microsoft Office, particularly Excel for data analysis (pivot tables, charts, basic formulas)
·  Fluent in English and Arabic (written and spoken)